Overview
BrandBastion is transforming the way the world's leading brands manage conversations online. Our platform combines cutting-edge AI with human expertise to power social media management at scale—helping global brands like Netflix, Uber, Sephora, Red Bull, and The North Face turn engagement into brand growth. From moderation and crisis management to community engagement and analytics, we provide features that ensure brands never miss a comment, opportunity, or insight.
What sets us apart? Unlike traditional social media tools where teams are stuck logging in and manually monitoring mentions, BrandBastion handles it for you—seamlessly and in real time. If you're excited about the intersection of AI, community, and brand storytelling—and want to be part of a team that's redefining what social media management looks like—you'll love it here. In this role, you will be reporting to the VP of Product, Sandra Figueiredo.
What You'll Do
* Become a power user and subject matter expert on our platform
* Help clients get the most out of the product—sharing best practices, demoing features, and offering strategic guidance based on their goals
* Build and deliver client-specific configurations (e.g. saved filters, workflows, reports) that highlight value and drive adoption
* Act as the first line of support for internal product questions from Sales, Customer Success, and Marketing
* Create clear, high-quality enablement materials—videos, guides, decks—that show how the product works and how customers use it
* Keep our internal and client-facing knowledge bases up to date with the latest features, FAQs, and best practices
* Create and maintain courses for the BrandBastion Academy to help both internal teams and clients get the most value from the platform
* Translate product usage and performance data into compelling stories that show business impact
* Proactively identify common questions and knowledge gaps, and create resources to address them
* Gather feedback from clients and internal teams to continuously improve product education and messaging
* Support enablement strategies that drive adoption, growth, and client retention
Qualifications
* 2-5 years experience in product enablement, product marketing, or similar roles
* You've worked in the social media space—whether that means managing social channels yourself, supporting marketing teams, or being part of a company where social played a key role (like a social-focused tool or platform)
* Ability to explain complex product features clearly and simply, both in writing and on video
* Comfortable creating and editing short videos or walkthroughs
* Great at connecting the dots between product capabilities and customer outcomes
Benefits
* Be part of a fast-growing, innovative company disrupting the social media management space
* Work with top global brands and industry leaders
* Opportunity to shape and scale the customer service function from the ground up
* Fully remote and flexible work environment
* 4 weeks of paid time off annually in accordance with BrandBastion's time off policy + additional days for public holidays
* We sponsor materials to help you stay and become the best in your field
* Opportunity to travel when BrandBastion arranges global team meet-ups periodically in different international locations
Details
* Seniority level: Mid-Senior level
* Employment type: Full-time
* Job function: Other
* Industry: IT Services and IT Consulting
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