Overview
Fully Remote Travel Customer Advisor-French & English — Cross Border Talents is hiring for an urgent opening for an exciting tourism project.
Job Details
* Location: Fully Remote (candidates must reside in Portugal)
* Language Requirement: French (Fluent) and B2 English, both written and spoken
* Start Date: 16th January 2025
* Work Schedule: Shifts
* Shifts: Early shift: 8:00 AM – 5:00 PM; Late shift: 1:00 PM – 10:00 PM
* Days Off: Rotational (priority for 2 consecutive days off when possible)
Requirements
* Residency: Must currently reside in Portugal (any location, North to South)
* Language: C2 to native French and B2+ English, both spoken and written
* Work Authorization: Possession of a valid residence card for Portugal, expression of interest, job seeker visa or a EU member state passport (a MUST)
* Experience: Customer Service Experience is mandatory
* Background: Tourism background is a plus but not essential
Responsibilities
* Respond to customer inquiries related to travel and tourism services
* Assist with bookings, cancellations, and itinerary adjustments
* Provide expert guidance and solutions for travel-related concerns
* Ensure high customer satisfaction through efficient and empathetic support
Why Apply?
* Gain valuable experience in the tourism sector
* Work remotely from anywhere in Portugal with rotational schedules
* Competitive salary package with performance and complexity bonuses
* Contract Type: 6-month fixed-term (CDD), extendable
* Performance Bonus: EUR 100/month (based on performance metrics)
* Complexity Bonus: EUR 55/month
* Food allowance: EUR 7.23/day (net amount, paid in a separate card)
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