Are you passionate about providing exceptional customer service? Do you thrive in a dynamic and fast-paced environment? Join our client's team as a French-Speaking Customer Advisor for a telecommunication company in Porto (onsite) and help in delivering outstanding support to their valued customers.
Key Responsibilities:
* Assist Customers Across Various Channels: Respond to customer inquiries related to subscriptions, billing, technical troubleshooting, and other topics via phone and other communication platforms.
* Receive Incoming Calls: Handle incoming calls from customers with professionalism and efficiency.
* Welcome and Advise Customers: Provide a warm welcome to our customers and offer expert advice to address their needs.
* Offer Personalized Solutions: Tailor solutions to each customers unique situation, ensuring a high level of satisfaction with every interaction.
* Embrace the Company's Culture: Live and promote the company's values and culture, contributing to a positive work environment and sharing this spirit with your colleagues daily.
Working Hours:
Monday to Saturday, rotating shifts between 7am and 7pm, onsite at client's centrally located office in Porto
Requirements:
- No previous experience required
- Proficiency in French (C2 and higher, spoken and written) is essential.
- For non-EU candidates, the possession of a valid residence permit of Expression of Interest is obligatory.
- Excellent communication and interpersonal skills.
- Strong problem-solving abilities and attention to detail.
- Ability to work in a team-oriented environment.
- Flexibility to work rotating shifts, including weekends.
Join us and be a part of a team that is dedicated to providing top-notch customer service Apply now and embark on a rewarding career journey with us
Package Details
On offer:
- Salary paid 14 times
- Permanent contract with a 3-month trial period.
- Performance-based bonus paid monthly
- Daily meal allowance paid in separate card
- Private Medical Insurance after 4 months
- Transportation reimbursement up to 40€
- Smartphone Perk: Receive a smartphone after 1 year of service, with a renewal after 3 years.
- Engaging Work Environment: Enjoy numerous activities and a relaxed atmosphere.
- Annual Salary Increase: Opportunity for an annual salary increase based on clear and objective criteria.