Entry-Level IT Support Specialist
Are you looking for a challenging and rewarding career in the IT field?
We have an exciting opportunity for an Entry-Level IT Support Specialist to join our team in Faro, Portugal.
The ideal candidate will possess strong technical skills, excellent communication abilities, and a passion for delivering exceptional customer service.
This is a fantastic opportunity for someone who wants to gain hands-on experience in a dynamic and fast-paced environment.
Job Description
In this role, you will be responsible for providing technical assistance and support to our clients via phone, email, or remote access.
* Provide technical assistance and support to clients regarding hardware, software, and network-related issues
* Troubleshoot and resolve technical problems via phone, email, or remote access
* Escala
tate complex issues to senior support specialists or the IT department when necessary
* Keep track of all customer interactions and maintain accurate documentation of service requests
* Collaborate with team members to improve processes and procedures for efficient support services
Requirements
To be successful in this role, you will need:
* A high school diploma or equivalent education
* Basic knowledge of computer hardware, software, networking systems, and troubleshooting techniques
* Strong communication skills with the ability to explain technical concepts in simple terms
* Customer service-oriented with a positive attitude and ability to remain calm under pressure
* Ability to work independently as well as in a team environment
* Willingness to learn new technologies and adapt quickly to changes
What We Offer
We offer a competitive salary, on-the-job training, and opportunities for professional growth and development.
About This Job
This is an urgent hiring opportunity, and we welcome applications from candidates who are passionate about delivering exceptional customer service.
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