Ready to lead, disrupt and reinvent the sleep industry?
We are Emma – The Sleep Company. Created in 2013, we are now the world's largest D2C sleep brand, available in over 30 countries and recommended by many consumer associations in EMEA, APAC, and the Americas. We're pushing the boundaries of technology to transform the world of sleep and we want your help to pull it off.
We're a highly ambitious, hard-working team that pushes you to produce your best work yet. We focus on how we approach problems, we chase growth, and set ambitious goals. Want your ideas to have an impact and your career to grow? Then Emma is the right place for you.
About the Role
We are seeking a dynamic and detail-oriented Fulfillment Manager to oversee and steer the performance of our warehousing operations in Spain and Portugal. This role is based in Lisbon, with regular visits to our warehousing partner in Spain. The Supply Chain and Warehousing Manager will report directly to the Team Lead for Warehouse to Delivery for South Europe.
What you'll do:
* Operational Management:
o Oversee and manage the performance of our warehousing partner, ensuring adherence to service level agreements (SLAs) and cost management.
o Manage daily interactions and work collaboratively with our logistics and last mile partners, ensuring best-in-class operational performance and partner stability and reliability.
o Ensure a cost-effective logistic and last mile setup, finding the right balance between cost efficiency and high quality.
o Drive efficiency across inbound, storage, picking, and shipping operations.
o Manage outbound capacities in collaboration with carriers and last-mile managers.
o Address and resolve warehousing operational challenges, including issues related to wrong items, incomplete deliveries, and damaged goods.
o Have full ownership of the continuous improvement projects of your logistics partners.
o Measure and improve logistics and last mile KPIs, challenging the status quo and ensuring enough flexibility for off-peak and peak periods.
* Collaboration and Communication:
o Be an active collaborator in the product life cycle decision-making and team up with internal stakeholders in product launches and phase-in and out products.
o Interact with key internal teams like Production to Deliver, S&OP, Transportation, as well as our country teams.
o Approve invoices and communicate results company-wide.
* Operational Planning:
o Understand volume seasonality and adjust capacities accordingly.
Who we are looking for:
* A degree in Business Administration, Supply Chain, Economics, Engineering, or a related subject area.
* 2+ years of experience working in Supply Chain Management for the FMCG/E-commerce/Retail industries.
* Strong, out-of-the-box thinker with great business judgment who creates outstanding solutions for complex problems.
* Ability to juggle multiple priorities and effectively deliver in a fast-paced, dynamic environment.
* Analytical, data-driven, and able to break down complex problems into smaller, actionable ones. Driven by continuous improvement.
* Independent, responsible, and structured way of working and thinking in a process-oriented way.
* Excellent communicator who easily manages various stakeholders.
* Team player with excellent English skills (further foreign language skills are an advantage, e.g., French, German, Italian).
* Entrepreneurial mindset and willingness to “roll up your sleeves.” Ability to keep a holistic overview, structure complex problems, and link cross-teams business implications.
What we offer:
* Discounts on our top-notch products;
* Pet-friendly environment, where you can bring your furry desk buddy;
* The opportunity to collaborate with multinational teams;
* Exciting events that aren't just team-building exercises but opportunities to create epic memories;
* All the tools you need to grow and ownership from the beginning.
Become an Emmie
Emma is transforming the world of sleep - and we want the highest-performing people to help us pull it off. We want you. But only if you're willing to go all in. Only if you're willing to question, disrupt, innovate, and create from the ground up.
We proudly celebrate diversity. We are an equal-opportunity employer committed to promoting inclusion in our workplace. We consider all qualified applicants for employment without regard to race, ethnic origin, religion or belief, gender, gender identity or expression, sexual orientation, national origin, disability, or age.
Our aim is to get back to you in a couple of days; however, we are currently receiving a large number of applications and this might lead to a delay in the process. We will get back to you as soon as possible!
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