Experis is recruiting a Customer Service Role for an international European company in the process of setting up a new location in Lisbon.
As part of its expansion, we are looking for a bilingual customer service representative who is fluent in German or French.
This role is key to ensuring seamless communication between our customers and our employees, facilitating efficient service delivery.
Responsibilities: Coordinate with employees to ensure timely acceptance and execution of services Assist customers during onboarding, ensuring accurate information is gathered Resolve and troubleshoot service execution issues, such as accessibility challenges Manage and process customer feedback, damages, and quality issues Handle employee absences according to established guidelines Ensure customer