ResponsibilitiesHelp define SDR goals with the leadership team and implement processes, infrastructure and hiring to execute against set goals and quotasHire, lead and mentor multiple Sales Development Representatives (SDR)Manage prospects/leads from our Sales Development Representatives (SDR) to the handoff to our Account Executive team with the ability to articulate our value proposition, navigate objections and foster relationshipsCollaborate with our Sales and Marketing teams to optimize pipeline and salesUse Salesforce.com to maintain excellent records and report on SDR activity and metricsEstablish methods to articulate and sell all Talkdesk products & servicesUnderstand and internalize the Talkdesk mission and vision and translate them into an SDR strategyParticipate in regular company and office meetings to share SDR progress, identify blockers and drive resolutionHelp to solidify the competitive posture of TalkdeskQualifications3 - 5 years of experience in sales functions - preferably enterprise sales for technology products1 - 3 years experience working in the SaaS industry1 - 2 years experience with building, managing and guiding sales/SDR teams towards set goalsStrategic thinker with the ability to execute both short-term and long-term sales plansStrong planning, writing, presentation and communication skills"Hunter" mindset with the ability to learn, adapt and improve constantlyStrong interpersonal skills and willingness to excel in a team-oriented atmosphereAbility to work in an open office environment and to provide and receive feedback professionallyMinimal travel may be requiredWork Environment and Physical Requirements Primarily office-environment work, extended periods of sitting or standing, computer-based work. Limited lifting, and equipment usage limited to computer-related equipment (keyboards, mouse, etc.).EEO and Diversity Statement The Talkdesk story hinges on empathy and acceptance. It is the shared goal among all Talkdeskers to empower a new kind of customer hero through our innovative software solution, and we firmly believe that the best path to success for our mission is inclusivity, diversity, and genuine acceptance. To that end, we will hire, promote, work along, cheer for, bond with, and warmly welcome into the Talkdesk family all persons without regard to ethnic and racial identity, indigenous heritage, national origin, religion, gender, gender identity, gender expression, sexual orientation, age, disability, marital status, veteran status, genetic information, or any other legally protected status.#J-18808-Ljbffr