We value our coworkers training.
We are proud to offer personalized coaching, constant training, exciting challenges and career development.
We award effort, competence and merit.
If you have ambition to learn more, if you are not lacking spirit of initiative, you are passionate for what you do and you want to work in innovating projects resorting to the most recent technologies, join us!
We have a place for you here.
"
I came to Crossjoin for an internship because I like performance challenges.
It was a year of great learning and I even had the chance to follow, outside the country, the projects i participated in.
I feel valued and I always have a great support from the teams I'm part of.
I'm sure I have chosen the right company for my career!
"
I'm at Crossjoin for the distinct culture and methodology, for allowing me to engage in the most diverse projects while benefiting my professional development.
Junior IT Support Analyst
Location
Technological Pole Almada
Employment Type
Full time
Department
Delivery
Crossjoin Solutions
, founded in ****, is a Portuguese IT company
serving over 30 clients
across Europe, Latin America, and North America.
Through our services, we support tens of millions of consumers in numerous countries worldwide.
.
We provide consulting services across a broad range of sectors reliant on information systems, including banking, insurance, healthcare, automotive, finance, and telecommunications.
Our expertise covers end-to-end performance optimization, enterprise testing, major incident troubleshooting and resolution, full-stack architecture advisory, continuous integration, deployment acceleration, and infrastructure managed services.
You will be integrated in our Academy!
At this Academy, you will be challenged with intensive training, both theoretical and in realistic labs, so you can be ready for
Crossjoin's
projects.
Here, you'll not only sharpen your technical abilities but also refine your soft skills, preparing you to face real-world challenges.
Responsabilities
User Support:
Provide first-level technical support for hardware, software, and network issues reported by colleagues.
Onboarding & Offboarding:
Set up user accounts, configure and deploy hardware/software for new employees, deactivate accounts, and collect equipment for departures.
Basic Network & Server Maintenance:
Assist senior IT staff in monitoring network performance, checking logs, and supporting evolving infrastructure needs.
Documentation & Internal Guides:
Create and update guides and documentation for resolving frequent IT issues.
Security & Incident Support:
Act as the first responder to security or suspicious activity reports; facilitate information gathering and escalation.
Scripting & Automation:
Maintain and write basic automation scripts (e.g., with Python) for repetitive tasks.
Internal Tool Support:
Troubleshoot user-reported issues, apply minor updates, and ensure smooth operation of internally developed tools.
Requirements
Bachelor's degree in Computer Science
Minimum 1 year of proven experience in an IT field
Hands-on experience with first-line technical support
Involvement in projects related to system administration, networking, or IT security
Resilience in problem-solving and pressure situations
Autonomy and responsibility
Strong organizational and time-management skills
Technical Skills (required or willingness to learn)
Networking: Basic understanding (TCP/IP, VLANs, firewalls, switches, WiFi)
Security fundamentals: VPN, firewall, SIEM, monitoring
Nice to Have
We offer
Health Insurance extensible to the family;
Crosser Assistance Program (Psychology, Psychosocial, Financial, Legal and Nutrition consultations);
A well-structured Individual Development Plan (IDP);
Career Plan transversal to the entire company;
Monthly gym subscription;
Team-building events.
With the submission of your application you authorise the treatment and storage of your personal data within Crossjoin Solutions, Lda database for this recruitment process and/or other future opportunities.
*Call cost, Portugal fixed national network
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