We are actively recruiting a highly enthusiastic, French-proficient professional to join our expanding service team in Lisbon. In this role, you will act as the principal point of contact for our French-speaking customer base, committed to delivering assistance that is both courteous and effective in resolving issues. Your core function involves skillfully addressing client queries, successfully troubleshooting complex problems, and guaranteeing an excellent customer experience at every stage of the interaction.
Whether you are currently a resident of Portugal or contemplating a move, this opportunity presents an outstanding means to develop your professional capabilities within a thriving international setting, all while living in Lisbon—widely regarded as one of Europe's most appealing, affordable, and dynamic capital cities.
Operational Responsibilities
* Provide direct, multi-channel support to the French-speaking clientele, utilizing telephone lines, email correspondence, instant messaging, and other digital platforms.
* Furnish accurate product and service details, conduct systematic troubleshooting of issues, and expertly guide customers toward definitive solutions.
* Uphold consistently high levels of professionalism and genuine empathy, prioritizing client satisfaction across all interactions.
* Collaborate closely with specialized internal departments to ensure efficient escalation and final resolution of highly intricate or specialized service cases.
* Maintain precise and detailed records of all customer communications and interactions within the established Customer Relationship Management (CRM) system.
* Ensure strict adherence to all company protocols, established service-level agreements, and prescribed quality assurance standards.
* Actively contribute to a positive and mutually supportive team culture, and consistently propose ideas for continual operational improvement.
* Commit to remaining fully informed regarding all product updates, new features, and corporate policies to ensure the provision of optimal service quality.
Mandatory Requirements and Eligibility
* Fluency at a native level in French (or certified C1 level proficiency is the minimum accepted).
* A solid working proficiency in English (B2 level proficiency or higher).
* Demonstrated strong communication abilities, including the capacity to clearly and effectively articulate detailed information.
* A highly client-focused mindset, evidenced by patience, empathy, and meticulous attention to operational detail.
* Basic computer literacy and a proven ability to quickly learn and operate new software applications.
* The essential requirement to perform work on-site at the company's Lisbon facility.
* Possession of EU nationality or holding current, valid legal authorization to work and reside in Portugal is compulsory.
Preferred Qualifications (Optional)
* Previous professional history in roles such as customer support, technical assistance, hospitality services, or other client-facing fields.
* Experience utilizing CRM software or prior exposure to a high-volume contact center environment.
* A clear interest in establishing a long-term professional career in customer relations or business operations management.
Compensation and Employee Benefits
* An attractive salary framework coupled with incentives tied directly to performance metrics.
* Substantial career advancement and professional growth opportunities within a rapidly expanding global organization.
* Comprehensive health and life insurance coverage effective from the initial date of joining.
* A workplace culture that is highly multicultural, friendly, and promotes mutual support.
* Full relocation support for successful candidates moving internationally, including:
o Arrangement of a private room within a company-managed shared apartment.
o Active assistance with necessary local administrative processes and documentation.
o Personalized guidance to ensure smooth integration and settling into the new city.
* A fully compensated initial training period and continuous access to professional development and certification resources.
* Regular company-sponsored social events, team-building exercises, and various employee perks.