Unlock a Rewarding Career as a Business Support Specialist
We're on a mission to revolutionize payments and money management for businesses across Europe. As a Business Support Specialist, you'll play a vital role in delivering exceptional customer experiences that drive growth and satisfaction.
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About the Role:
* You'll be the primary point of contact for our customers, providing support through various channels, including live messaging, email, and phone.
* You'll assist businesses with queries related to working with us, including pricing, terms, onboarding processes, and technical setup.
* You'll contribute to enhancing customer experiences by offering feedback and innovative solutions.
* You'll continuously look for ways to improve our support services, identifying common queries and addressing them in self-serve articles, and providing feedback to product and sales teams.
* You'll demonstrate a strong desire to achieve targets and have an eye for upselling services.
* You'll play a key role in supporting the growth of new markets, working closely with go-to-market teams.
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Required Skills and Qualifications:
* You possess a positive, can-do attitude.
* You speak fluent English and are proficient in another European language (Italian, French, or German).
* You thrive in high-performance environments with a 'work hard, play hard' culture.
* You're a natural problem solver, able to quickly understand problems and identify solutions.
* You have affinity with technology and payment solutions, with knowledge of the e-commerce market being a plus.
* You're available to work full-time in a hybrid setup.
* A commercial mindset or experience in continuous improvement is a bonus.
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Benefits:
* Lunch vouchers.
* Competitive salary.
* A well-being budget of EUR 80 per month.
* A public travel allowance of EUR 40 per month.
* A performance-based bonus once a year.
* Fully paid health insurance.
* The opportunity to work from our beautiful office in Lisbon on office days.
* Variety internal training programs and growth opportunities.
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Grow Your Career:
We offer a supportive and dynamic work environment where you can learn, grow, and develop your skills. If you're passionate about delivering exceptional customer experiences and driving business growth, we'd love to hear from you.