Our client is looking for a Senior Client Engagement & Governance Officer to lead and coordinate client engagement and governance within company's strategic programmes and projects.
Client Details
Large European financial services group providing integrated market infrastructure and investment-related solutions.
Delivers a broad range of financial services across multiple asset classes and supports both institutional and corporate clients. Its activities span transaction processing, post-trade services, and market-related solutions, serving a diversified domestic and international client base.
Description
Client Engagement and Governance Support:
* Lead and coordinate client engagement activities and communication in line with strategic objectives across all relevant programmes and jurisdictions.
* Act as the main point of contact for client stakeholders, providing regular updates, reports and strategic insights.
* Own the tracking, monitoring and mitigation of client-related risks and issues; maintain a risk and issue register and escalate critical matters as needed.
* Represent the Client Secretariat in executive forums, facilitate high-level discussions and collaborate with Sales, programme management and external partners.
* Proactively identify opportunities to enhance Secretariat processes and client engagement frameworks.
Material Preparation and Documentation:
* Develop, deliver and present high-quality documentation, presentations and reports for clients and senior management.
* Ensure all documentation aligns with the strategic objectives of the Convergence Program and is delivered to clients in a timely manner.
Client Input and Feedback Management:
* Collect, manage, and coordinate client inputs, feedback, and requests across various business domains and teams;
* Ensure client feedback is effectively integrated into the development and execution of the Convergence Program;
* Address differing opinions by ensuring that prevailing arguments are clearly communicated to all relevant stakeholders.
Meeting Coordination and Agenda Management:
* Organise and drive client meetings, manage agendas, and produce accurate minutes and follow-up actions at a strategic level within the Client Engagement Framework;
* Facilitate meetings with necessary stakeholders, ensuring efficient communication and documentation of outcomes;
* Collect, analyse and integrate client feedback into programme development and Secretariat processes, ensuring a continuous improvement approach.
Profile
* Minimum of 3 years of experience in a client-facing or programme management role within financial services or post-trade industry;
* Exposure to coordinating cross-functional teams and managing client relationships;
* Collaborative and customer-oriented, with a high level of accountability and integrity;
* Ability to manage multiple tasks and prioritize effectively in a fast-paced environment;
* Demonstrated ability to work independently, take ownership of deliverables and manage complex, international stakeholder relationships;
* Strong strategic, organisational and communication skills, with the ability to influence and engage at senior levels;
* Proven experience in process improvement and change management across cross-functional teams;
* Bachelor's degree in finance, business or a related field (or equivalent experience); advanced degree is an advantage;
* Fluent in English, both written and spoken.
Job Offer
* Permanent contract with opportunities for professional growth.
* Work within a large organization in the financial services industry.
Desired Skills and Experience
Client Engagement & Stakeholder Management; Governance & Executive Reporting; Programme & Project Coordination; Strategic Communication; Risk & Issue Management; Cross-functional & Multi-jurisdictional Collaboration; Change Management & Process Improvement; Senior Stakeholder Influence; Meeting Facilitation & Secretariat Management; Presentation & Documentation for Executive Audiences