Kick-start your career in the online gaming world and experience the very latest in technology and innovation.Who We Are We're part of Super Group, the NYSE-listed digital gaming company behind some of the world's leading Sports and iGaming brands.
At DigiOutsource, we bring passionate people and innovative tech together to create market-leading online gaming solutions.
Our multidisciplinary teams are passionate about products, customer experience and security.
We're empowered to achieve the ultimate in high-performance gaming experiences using the best technology available.Who We're Looking For We're on a thrilling journey of growth and innovation, and we need passionate, driven individuals to join us.
At DigiOutsource, every day is action-packed, and we expect you to bring your A-game.
In return, you'll find a supportive environment where your skills can flourish and your career can soar.
Ready to become a game-changer?
Supercharge your career with us and be part of something extraordinary.Why we need you We're building experiences that wow our customers – and that starts with bold, curious people who want to do work that matters.
If you're hungry to grow, excited by impact and ready for a challenge that will supercharge your career, this could be your moment.As our Customer Service Host, you'll play a key part in delivering high quality service within the contact centre getting hands-on with customer queries through live chats, calls and emails.
Your drive and ideas will help us move faster, improve smarter, and stay ahead of the game.What You'll DoProviding world-class customer service by responding to customer queries by telephone, email, and online chats in Spanish and/ or English, where applicableTaking full responsibility for customer related queriesAssisting on tasks within other regions by using company translation tools providedProcessing and resolving of incoming and outgoing contacts in a multimedia environmentProcessing pertinent information into relevant databasesCustomer relationship building and management as well as cross selling of products and servicesPerforming extra tasks given by managers / shift supervisors as requiredCompletion of tasks assigned during shiftExcellent time management and adherence to scheduleThis list covers your core responsibilities – with plenty of room to stretch, explore and take on new challenges as we grow.What You'll BringSpanish as first language – strong written and verbal communication skillsFluency in EnglishAvailability to work on 24/7 shift rotationsAbility to handle complex interactions clearly and effectivelyClear, confident communication (written and verbal), and the ability to breakdown complex ideasA collaborative mindset, working smoothly with cross functional teams to hit shared goalsStrong organisational skills and the ability to manage multiple projects without dropping the ballExceptional attention to detail and a commitment to high quality workAdaptability – you stay sharp, productive and positive in fast moving environmentsDesirable Skills You've Got Up Your SleeveIn-depth knowledge of sports betting markets, including odds calculation, betting types and market trendsPrevious experience in the online gaming or casino industry, with a strong understanding of player behaviour and industry regulationsFamiliarity with gambling regulations and compliance requirements in various jurisdictions, ensuring adherence to legal standardsExperience in developing and executing customer retention strategiesCompleted high school qualificationOur values are non-negotiables Our culture is underpinned by core values that are linked to key behavioural competencies.
Along with the below behavioural competencies, these are essential for all employees in order for you to embed in and drive our culture forward.These Competencies AreAdaptabilityOwnership and accountabilityInitiating actionResilienceTeam orientationIntegrityInnovationWhat You'll Get BackSupergrowth is real here.
Our learning and development programmes give you the tools, training and opportunities to level up fast.Your progress matters.
Our Performance tool ensures you get meaningful feedback to support your development and superdrive your career.Support that has your back.
Our Employee Assistance Programme offers resources for you and your family.HealthcareLife AssuranceIncome ProtectionReady to feel superclass?
At Super Group, your experience matters.
We're honest, fair, and focused on helping you succeed – and your work will have real impact from day one.Game on!
Please note we will apply relevance to our Talent Management and Talent Development Programme as part of our recruitment process.Shortlisted candidates may need to complete an assessment.This position requires trust and honesty it has access to customers financial details – therefore a credit and criminal record check will be conducted.
The qualifications identified herein are an inherent job requirement;
therefore, a qualification verification check will be done.
By applying for this role, and supplying the necessary details, you hereby grant us permission to apply for these checks.
This will be done in a confidential manner, and solely for the purposes of verification.Should you not hear from us within 2 weeks, please deem your application as unsuccessful.The perfect place to work, play and grow!
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