.Your missionWhat does ClearOps do and why is what we do so important?Well, we keep the world of machinery moving.How?
By connecting supply chains and harnessing the power of data in a never seen way.
We believe that the flow of goods depends on the flow of data, which is why we connect thousands of machine manufacturers and dealers and bazillions of machines on our platform, centralize their aftersales relevant data and make sure parts and services are available whenever, and wherever they're needed.ClearOps is looking for a skilled Senior Technical Account manager to join our team.
As a Senior Technical Account Manager, you will be the strategic liaison between our valued customers and internal teams.
You'll leverage your technical expertise to provide high-level support, drive customer satisfaction, and contribute to the overall success of our accounts.Your profileKey Responsibilities:Serve as the primary technical advisor for key accounts, understanding their unique challenges and business objectivesCollaborate cross-functionally with Product, Success, Engineering, and Implementations teams in a fast-paced environmentTranslate customer feedback into actionable enhancement requests, articulating business value and problem statementsMaintain strong relationships with OEM customer Planner teams through regular, proactive communicationProvide expert technical support, troubleshooting complex issues and delivering innovative solutionsImplement proactive account management strategies to ensure long-term customer satisfaction and prevent potential issuesRequired Qualifications:Master's or Bachelor's degree in Computer Science or related Engineering field3+ years of experience in customer-facing technical roles (e.G., Customer Success, Technical Account Management, Technical Support)Proficiency in SQL and experience with databasesExceptional problem-solving abilities and communication skillsFluency in EnglishProven ability to translate technical concepts into business value for clientsExperience with JIRAStrong organizational skills with a focus on documentation and process improvementBonus Skills & Competencies:Experience with ticketing systems (e.G., Zendesk, Salesforce, Microsoft Dynamics 365)Domain knowledge in Supply Chain Analytics and PlanningFamiliarity with software development lifecycle, Agile methodologies, and Scrum best practicesWhy us?Make a Significant Impact on Global IndustryAt ClearOps, your work directly influences the backbone of the global economy:Revolutionizing Machine Operations: We're at the forefront of ensuring seamless operation of critical machinery across automotive, agriculture, and construction sectors.
By minimizing costly downtime, we're driving efficiency on a global scale.Pioneering Digital Transformation: Through cutting-edge digitalization and optimization, we're unlocking unprecedented potential in supply chain management