Critical Manufacturing is dedicated to empowering high-performance operations to make Industry 4.0 a reality with the most innovative, comprehensive, and modular MES software.
We have a global presence, but our headquarters, and the main technical center, are in Porto (Maia), Portugal, where we develop a state-of-the-art solution for Semiconductor, Electronics, Medical Devices, and Industrial Equipment.Recognized as a Leader by Gartner, we are part of ASMPT, the world's largest supplier of best-in-class equipment, and technological process partner for the electronics and semiconductor industries.The Role As a Technical Writer, you will work alongside the R&D development team to create content that will serve as an information gateway supporting the Critical Manufacturing MES and associated components and products, contributing to the documentation ecosystem with reference guides, tutorials, and other content geared towards both functional users and developers.What You Will DoWrite, test and document product features according to Critical Manufacturing's user and developer documentation best practices and guidelines, to translate complex information into clear and effective contentWork closely with developers and technical experts to obtain an in-depth understanding of the product and ensure the accuracy of the documentationDevelop extensibility documentation to help third-party developers build on top of our platformAct as a customer advocate, ensuring the documentation meets the needs of the user and is highly available to themManage updates and revisions of the documentationContribute to establishing best practices and standards for technical documentation within the organizationLeverage AI-assisted tools to improve documentation workflows, including proofreading, content enhancement, summarization, snippet generation, consistency checks, and experimentation with new AI-based documentation practicesWhat Success Looks Like Within your first year, you will have:Working knowledge of Critical Manufacturing MES and its documentation landscapeProficiency in technical documentation of a complex software application with a large codebase and a plethora of possible manufacturing scenariosIncreased experience in authoring content according to updated practices, using modern technology and toolsWhy Join UsBe part of a company shaping the future of manufacturing softwareEnjoy the freedom to experiment, innovate, and create systems that will lastJoin a team where storytelling, strategy, and technology meet to make Industry 4.0 realWhat You Will BringAbility to translate complex engineering procedures into simple and clear instructionsAbility to read and understand code (e.G., JavaScript, Python, C#, or similar)Ability to write in explanatory and procedural styles for multiple audiences and personasFamiliarity with tools for writing and publishing technical documentation (e.G., Markdown, Confluence, MkDocs, Docusaurus, or similar) and API specification (Swagger/OpenAPI/docfx or similar)An automation mindset to retrieve, review and publish information from multiple sourcesExcellent English skills – spoken and writtenStrong attention to detail and creative thinking skillsBasic knowledge of modern AI tools (e.G., ChatGPT, Copilot, or similar) and willingness to experiment with them to improve documentation quality and productivityWhat we consider a plus (not mandatory):Background in software development, programming, or working closely with developersExperience documenting extensible systems or platforms, API documentation with conceptual guidesExperience in dealing with software development teamsTechnical expertise in navigating large codebasesExperience working in an Agile software development environmentFamiliarity with CI/CD and modern DevOps practicesUnderstanding of version control systems like GitExperience creating automation scripts in Python or other scripting languagesExperience designing or improving documentation workflows using AI-powered toolsDiversity, Equity and Inclusion are a source of commitment and innovation At Critical Manufacturing, we welcome and encourage applications from individuals of all backgrounds, regardless of disabilities, diverse abilities, identities, or experiences.
Our commitment is to create an inclusive environment where everyone has equal opportunities to succeed and thrive.If you need accommodation during the recruitment process, please let us know - we're happy to support you.
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