Remote French Customer Support Representative
We are seeking a skilled and empathetic customer support representative to join our team. As a key player in delivering exceptional service, you will be responsible for providing timely and effective assistance to our clients via written communication channels.
Responsibilities:
* Deliver high-quality assistance to customers through email and chat, adhering to established procedures and protocols.
* Troubleshoot issues effectively and escalate when necessary, ensuring seamless customer experience.
* Meet performance targets, including response times and resolution rates, while maintaining a positive and professional demeanor.
* Participate in ongoing training and feedback sessions to enhance skills and stay updated on product developments.
* Approach each case with empathy and a solution-focused mindset, fostering strong relationships with customers.
* Contribute ideas to improve workflows and processes, promoting a culture of continuous improvement within the team.
Requirements:
* Fluency in French (C2 level) and proficiency in English (B2 level).
* EU citizenship or a Portuguese residency card.
* At least one year of experience in customer support or a related field.
* Strong analytical, leadership, and communication abilities.
* Desire to learn and advance in the field.
About this role:
This is an exciting opportunity for someone who thrives in a remote work environment and is passionate about delivering exceptional customer experiences. If you possess excellent communication skills, a keen analytical mind, and a commitment to excellence, we encourage you to apply for this position.
What we offer:
* A competitive salary package.
* Opportunities for career growth and professional development.
* A dynamic and supportive team environment.