French Team Manager for an Employee Benefits Platform - Porto, Portugal
French Team Manager for an Employee Benefits Platform - Porto, Portugal
Req ID#: 404455
Porto, Portugal, PT
Job Description:
Come and work with us.
We are looking for a talented and accomplished French Team Manager to be responsible for supervising an assigned team to meet or exceed client /corporate goals, and for coaching and motivating advisors by providing the skills and knowledge to perform their job.
As a Team Lead in this project, your daily responsibilities will include:
1. Communicate effectively and regularly with the working group, articulating different types of information (operational / management /etc)
2. Solve problems, make decisions, analyze results and ensure compliance with deadlines and requirements associated with the project
3. Work as a team, actively collaborating in the development of the advisors' activities
4. Continually review and monitor the work performance of all advisors, instigating appropriate corrective action, using performance management tools, to manage any shortfall
5. Undertake formal monthly/quarterly performance reviews
6. Provide clear direction and guidance to ensure consistent achievement of key performance metrics
7. Accurate and timely communication of any client issues to Operations Manager
8. Maintain an environment that supports the spirit of teamwork, where advisors are committed, loyal and take pride in working for the company
9. Ensure actions from Employees Satisfaction surveys are implemented and continuously reviewed.
10. Understand and comply with all regulatory, fair trading, and competition rules and adhere to Health, Safety and Security responsibilities
To succeed in the role, you will need to have:
11. Native level of French (mandatory)
12. Intermediate English level (B1)
13. Minimum of 6 months of call center experience preferably as Team Manager or product specialist
14. Evidence of effective interpersonal, coaching, and leadership skills
15. Excellent telephone, keyboard, verbal and written communication skills
16. Good numeric and verbal reasoning skills
17. Effective time management
18. Ability to organize and prioritize, set priorities and multi-task
19. Availability to work from our site in Porto office during 5 weeks of training (mandatory)
20. After training, the position will be remote
21. This operation will work from Monday to Friday - 8 AM to 5 PM - with French Holidays
22. Must hold EU citizenship or valid work permit for Portugal
Knowledge/abilities
23. People-oriented
24. An element of gravitas
25. Experience with policy work
26. Early adopter of technology
27. Dependable, reliable, and able to perform duties with minimum supervision
28. Ability to interact positively with staff at all levels
Education and experience
29. Bachelor's degree or directly related work experience
30. Previous relevant experience as Team Manager (mandatory)
Benefits.
31. Competitive wages
32. Paid professional training
33. Employee discounts
34. Private healthcare & dental insurance (after six months of employment)
35. Growth opportunities through various development programs
36. Fun and engaging company-wide initiatives, including our EverBetter wellness program
37. Job stability
38. Life-long skills and experience
39. Excellent work culture
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