Europe Portugal LE_0155-Grohe Portugal Componentes Sanitarios Lda. Employee Assignment Fully remote possible Full Time 15 June 2026Do you want to work in a fast‐growing global organisation with an open communication culture and a strong focus on continuous improvement? Are you motivated by helping users, solving problems, and building your technical expertise in a supportive environment? If so, this is an excellent opportunity to join an international team dedicated to delivering high‐quality user access support.About The Role As a User Management & Access Support Specialist, you will provide 1st and 2nd level SAP user administration support to end‐users worldwide. You will be the first point of contact for identity and access issues, ensuring users can work efficiently and securely across our systems.You'll join a collaborative team of seven, working across Portugal and India, with a culture built on teamwork, knowledge sharing, and continuous learning. The role offers clear progression: once you master the full range of ticket types and demonstrate consistent performance, you will gradually be involved in broader initiatives such as system improvements and automation.Key Responsibilities User Access SupportAct as the primary contact for identity and access-related issues.Troubleshoot authentication failures, account lockouts, and permission challenges across enterprise systems.Incident & Request ManagementManage access-related tickets within the ticketing system.Process new account requests and privilege changes in line with SLAs and security protocols.System Integrity & Change ManagementSupport testing of user permissions during upgrades, patches, and migrations.Ensure stable BAU access and help identify potential security or access gaps.Documentation & Knowledge SharingCreate clear, user-friendly documentation for access workflows and password resets.Maintain an up-to-date knowledge base to reduce recurring issues.Cross-Functional CollaborationWork with IT Security, System Administrators, and business stakeholders to audit roles and improve access policies.Provide insights on user trends and contribute to system enhancements.Your Profile EssentialIT-related vocational training or equivalent experience.1–3 years' experience in user management, service desk, IT support, or SAP-related roles.Strong problem-solving and critical-thinking skills.Customer-focused mindset with the ability to empathise and deliver excellent service.Business-proficient English and strong communication skills.Ability to work collaboratively in a global, fast-pace environment.Comfortable working in shift patterns.PreferredExperience with SAP user management.Interest in automation, AI, or process improvement.Motivation to continuously learn and expand technical knowledge.What Makes This Role AppealingA supportive, team-oriented culture that values collaboration and growth.A clear development path: from mastering ticket handling to contributing to system improvements.Exposure to modern identity management concepts and evolving platforms.A full onboarding plan designed to set you up for success.Opportunity to work in a global environment while remaining based in Portugal.Success in This Role First 6 MonthsComplete onboarding and independently manage standard ticket types.Around 12 MonthsConfidently handle all ticket categories.Begin contributing to improvements, testing activities, and selected initiatives.If you're passionate about user support, eager to grow your technical skills, and excited by the idea of joining a collaborative global team, we'd be happy to hear from you.#J-18808-Ljbffr