What you can expect
Are you passionate about delivering exceptional customer support and making a real impact? As a Customer Operations Agent, you'll be the first point of contact for our customers – whether it's via phone, email, or chat – resolving enquiries quickly and effectively.
What you'll do
Resolve a wide range of customer queries via chat, call, or email, aiming for first-contact resolution while providing an excellent experience;
Own customer issues end-to-end, including complex cases, while building trust and embodying the company's values;
Support fraud investigations, dispute resolution (including chargebacks), and complaints with care, fairness, and attention to detail;
Identify and assist vulnerable customers, making necessary adjustments and escalating when needed;
Coach teammates and provide feedback to improve training and processes;
Remain flexible and responsive to changing business and customer needs.
What you'll need
C1/C2 level of Spanish
and at least
1 year of experience
in
Banking
,
Financial Services
, or
Insurance
either
in Spain
or
serving the Spanish market from abroad;
Previous experience in supporting vulnerable customers, and complaints handling, or Fraud and Disputes with experience of Mastercard or Visa scheme rules (minimum of 12 months);
Experience in practicing excellent customer service principles;
Prior demonstrated experience of working to targets.
Benefits
Health Insurance from the moment you join our team;
Relocation assistance for candidates living outside of Portugal – TP Housing + initial and annual flights;
Guaranteed meal allowance included on top of your base salary;
Enjoy daily free healthy meals in our cafeterias, including soup, bread, salads and fruit;
Access Portuguese language courses, sport activities and social events;
Grow with us through our initial and continuous training and personal development;
Easy public transport access to our offices.
Teleperformance Portugal
TP Portugal is
one of the 25 best companies to work for in Europe, according to Great Place to Work®. It was also recognized as the Best and Largest Exporting Company and the Best Job Creator in Portugal by Exame magazine!
With more than ****** employees for 67 markets, TP Portugal provides services in 37 languages. With a multicultural, highly qualified, and deeply specialized team, it offers a wide range of integrated omnichannel solutions. TP is a pioneer in technology applied to customer support and maintains the highest security standards.
TP Portugal continues to grow. Join our team and find your place at TP!