Job Overview
We empower entrepreneurs to turn their business dreams into reality and focus on what truly matters.
Our platform simplifies, automates, and eliminates administrative tasks, allowing entrepreneurs to accomplish more with less effort.
Senior Customer Experience Specialist Role
You will be responsible for delivering exceptional service and support to our users.
Your primary objective is to ensure customer satisfaction by resolving inquiries, troubleshooting issues, and providing expert guidance on our products and services.
Main Responsibilities:
* Deliver outstanding customer service via phone, email, and online chat.
* Act as a point of escalation for complex issues.
* Relay customer feedback to improve our products and services.
Key Qualifications and Skills:
* Minimum 6 years' experience in customer success or customer experience roles.
* Native or fluent English level (C1 minimum).