ABOUT US
Indie Campers is the leading campervan platform, dedicated to making road trips accessible and unforgettable for everyone. Our mission is driven by innovation, a strong product, and an unwavering commitment to our customers. By prioritizing a seamless booking experience and delivering high-quality road trips at competitive prices, Indie Campers has become the go-to choice.
With over one million nights rented through our travel platform, we have welcomed more than 300,000 travelers from 169 countries. We offer a diverse and continually expanding range of road trip options: from short-term RV rentals to long-term campervan subscriptions, and even the opportunity to purchase one of our vehicles.
Our goals are ambitious, and we set high standards in everything we do, embracing challenges that push us to innovate and excel. We are dedicated to growing our team with talented individuals who share our enthusiasm for creating exceptional travel experiences, a strong ownership sense and our commitment to operational excellence.
THE ROLE
We are seeking an experienced Global Services Delivery Manager to oversee and drive the operational performance of our worldwide support organization. This role will ensure consistency, quality, and efficiency in service delivery across regions, aligning operations with business objectives and customer satisfaction goals. You will work cross-functionally with regional teams and senior leadership to implement strategies, optimize processes, and enhance the customer experience at a global scale.
WHAT WILL YOU WORK ON
* Lead and oversee global support team operations, ensuring consistent service quality, productivity, and efficiency across regions.
* Ensure correct operational implementation of strategies, monitoring and improving customer support effectiveness and satisfaction.
* Collaborate with regional teams to align service delivery standards, optimize workflows, and share best practices globally.
* Manage service performance through KPIs and regular reviews, ensuring targets are achieved.
* Drive cross-functional initiatives with Product, Operations, and Strategy teams to elevate the customer experience.
* Translate continuous improvement projects into operational actions focused on process optimization, scalability, and efficiency.
* Ensure global support teams remain aligned with business goals and customer satisfaction metrics.
* Report on global service performance, identifying trends, opportunities, and improvement areas.
* Serve as an escalation point for service-related issues, supporting regional teams in problem resolution.
* Partner with senior leadership to set strategic objectives and execute global service delivery initiatives.
WHAT ARE WE LOOKING FOR
* Bachelor's degree in Business Administration, Operations Management, or related field.
* 5+ years of experience in a senior service delivery, operations, or customer service role with global responsibilities.
* Strong leadership experience managing large, cross-functional, and geographically distributed teams.
* Proven track record in service delivery strategy, process optimization, and continuous improvement initiatives.
* In-depth understanding of global operations, with sensitivity to diverse regions and cultures.
* Strong analytical and problem-solving skills with expertise in data-driven decision-making.
* Excellent communication and interpersonal skills, capable of influencing and collaborating with stakeholders at all levels.
* Ability to manage multiple priorities in a fast-paced environment while maintaining high standards.
* Fluency in English required; additional languages are a plus.