We're Hiring: IT Support Technician (L1) | Algarve (Faro ou Portimão)We are looking for aIT Support Technician (L1) | Algarveto provide first-line IT support across the Algarve region. If you have hands-on technical support experience, enjoy direct interaction with end users, and are looking for a role with autonomy and regional impact, this opportunity might be for youRole Mission: Ensure first-line IT support (phone, remote, and on-site), maintaining systems operational continuity and user satisfaction. Second-line support and escalation are handled by the Group's central IT services based in Lisbon.️ Key Responsibilities: Provide phone and remote support, ensuring proper ticket logging and follow-up; Travel to different company locations across the Algarve region; Diagnose and resolve hardware, software, network, and peripheral issues; Manage user accounts and permissions in Active Directory and Entra ID; Configure and manage devices through Microsoft Intune; Support Microsoft 365 administration (Exchange Online, Outlook, Teams); Install, update, and maintain operating systems, applications, and equipment; Monitor IT equipment and manage alerting systems; Maintain asset inventory and equipment labeling; Produce technical reports and documentation; Identify and implement technical improvements.Technical Requirements: Strong knowledge ofActive Directory, Entra ID, and Microsoft Intune; Experience with ticketing systems (e.g., ManageEngine ServiceDesk Plus); Familiarity with the Microsoft 365 ecosystem; Basic knowledge of LAN, VPN, printers, and endpoint management; Strong troubleshooting skills (hardware & software); Valid driver's license (mandatory); Availability for frequent travel within the Algarve region.Nice to Have Certifications: Microsoft Certified: Modern Desktop Administrator Associate; Microsoft Certified: Endpoint Administrator Associate; Microsoft Certified: Microsoft 365 Fundamentals (MS-900).Conditions: Location: Faro or Portimão (Algarve region); Own car required; Mileage compensation.Interested or know someone who might be a fit? Feel free to message me or share this opportunity within your network.