Company DescriptionVictoria Golf Resort & Spa Managed by AccorThe property will be managed by Accor under white label while it undergoes a comprehensive property improvement plan.
Upon completion, Victoria Golf Resort & Spa will be fully rebranded as a Fairmont property, its exceptional golf facilities and beautiful natural surroundings perfectly complementing the wider Fairmont Hotels & Resorts portfolio.
Accor will ensure a seamless transition and integration of Fairmont's signature brand markers, complemented by touches that celebrate the property's local culture – positioning the hotel at the heart of the local community and destination.Job DescriptionMICE Sales Manager M/F/XBe the voice the ambassador of Victoria Golf Resort & SpaAs a MICE Sales Manager, you do more than promote and sell a hotel — you embody the spirit of Victoria Golf & Spa and its renowned service: warm, elegant, and thoughtful.Your exceptional organizational skills, creativity, and strong network will allow you to craft tailor-made proposals and forge lasting relationships.
By connecting the right people to the right experience, you'll contribute to creating unforgettable stays and impactful events for our guests.If you are driven by results, passionate about hospitality, and inspired by the art of building client loyalty, join us — and help shape the future of luxury sales at a landmark destination.Summary Of ResponsibilitiesReporting to the Director of Sales– key responsibilities include, but are not limited to:Consistently offer professional, friendly, and engaging serviceEnsure prompt and courteous service is provided to both internal and external guestsConduct performance reviews after probation and on an annual basisEnsure compliance with PMP (Performance Management Process) requirementsGenerate revenue through in-house and off-site sales activities and special eventsDevelop new ideas to enhance the department's offer using creative marketing and communication toolsIdentify and acquire new clients in the MICE segmentAttend trade shows, roadshows, and industry events to promote the brand and generate leads.Create innovative events such as themed evenings, special dinners, fashion shows, charity or music eventsStay informed about key events happening in the regionSupervise proposals, billing, and execution of eventsAttend events and ensure smooth operation and guest satisfactionMaintain positive relationships with guests, suppliers, partners, tour operators, journalists, and global sales networksEnsure all promotional and commercial materials are up to datePerform all administrative tasks related to the departmentDevelop action plans based on performance feedback and ensure proper follow-upTrain team members according to the Train The Trainer (TTT) methodologyLead by example and apply LQA emotional and technical standardsKeep your profile updated in INESPerform any other duties as assigneQualificationsQualifications:Minimum 5 years of experience in a similar sales position, including at least 2 years in a supervisory roleFluent in Portuguese and English (spoken and written);Degree in Hospitality, Business, or a related field is an assetSolid knowledge of the regional tourism landscapeStrong team spirit and collaboration skillsProficient in MS Office; knowledge of Opera Cloud is an assetExcellent communication and negotiation skillsStrong interpersonal and problem-solving abilitiesHighly responsible, reliable, and detail-orientedAbility to work efficiently under pressure in a fast-paced environmentAdditional InformationOur ValuesRespectWe value the needs, ideas, and individuality of others.
We treat everyone with fairness and dignity.BelongingWe celebrate our differences.
We support one another and always stand together.IntegrityWe build trust through mutual respect and authenticity.EmpowermentWe have the power to take initiative and anticipate moments that create unforgettable experiences.ExcellenceWe build genuine connections and cherish every opportunity to make those around us feel special.Diversity and InclusionCommitted to creating an inclusive environment where diverse talents thrive, we welcome candidates from all backgrounds to join our team.Employee BenefitsJoin our team and enjoy a range of exclusive colleague benefits, including complimentary upgrades, extended stays, discounted stays at Accor, Fairmont and Raffles properties, special discounts on dining and wellness services, and additional luxuries to enhance your experience.
We believe in taking care of our team, ensuring that your hard work is rewarded with exceptional benefits.