B2B Digital Advertising Support Specialist (French Market) Location:Lisbon, Portugal (On-site) Languages:French C1 | English B2 Start Date:19 March 2026 Contract Duration:6 months (with potential extension)About the Role Are you passionate about digital advertising, paid campaigns, and customer experience? Join a fast‐paced, international environment where you'll support B2B advertisers using advanced advertising solutions from a leading global tech company (client confidential). You'll act as a trusted advisor to advertisers—helping them resolve product issues, understand advertising tools, and improve campaign performance. This is a great opportunity to grow your career at the intersection of marketing, technology, and customer success.Key ResponsibilitiesSupport French‐speaking advertisers with technical, product‐related, and campaign inquiries.Handle end‐to‐end product troubleshooting and B2B customer support via email and chat.Collaborate with internal Product Operations and Engineering teams to resolve cases.Drive Customer Satisfaction (CSAT) by ensuring high‐quality service throughout the full case journey.Provide clear and timely updates across all customer touchpoints.Educate advertisers on product features, best practices, and common issue types.Candidate ProfileProven experience inpaid campaign managementDegree inMarketing or a related fieldHands‐on experience inDigital MarketingPrevious experience in aContact Centre or Service Program within an Advertising Tech environmentStrong familiarity withsocial media platformsand understanding of digital advertising fundamentalsExcellentcustomer service, communication, and problem‐solving skillsAbility to workindependently and collaborativelywithin a teamWorking ScheduleInitial Schedule: Monday to Sunday | 07:00 – 19:00Rotating shifts: 07:00 – 16:00 / 10:00 – 19:002 rotating days offFuture Schedule (TBC by client): 24/7 rotational shifts, Monday to SundayCompensation & BenefitsBase Salary:€930 gross/month (paid in 14 months)Bonus:€120 gross/month (paid in 11 months)Meal Allowance: €7.63 net per working dayRelocation & accommodation: Shared apartment for up to 12 months (€280/month, utilities included)Health Insurance: Available from Day 1 (free after 6 months, requires valid NIF and NISS)Why Join Us?Gain hands‐on experience in B2B digital advertising and AdTechWork in a multicultural, high‐growth environmentBuild a strong foundation for an international career in Digital Marketing & Customer SuccessRelocate to Lisbon, one of Europe's most vibrant and attractive cities#J-18808-Ljbffr