About the jobSeeking a skilled virtualization expert to design, optimize, and support Citrix & VDI environments. Drive innovative solutions, ensure security, and empower support teams. Join us to shape seamless digital experiences in a dynamic, global setting!Main missionsYour responsibilities:Involved in design and implementation of Citrix & VDI infrastructure projectsAdvising the right virtualization technology for the right userSystem Configuration & tuning of Citrix & VDI environments3rd line support (troubleshooting, incident and change management)Prepare and execute planned maintenance/upgrades (security patching, operating system and tooling upgrades,...)Industrialization of the Operational ProcessesDevelop and maintain Operational and Technical documentationDrive knowledge transfer to 1st and 2nd level support teamsInsure security and audit guidelines are correctly implementedCreate, test and maintain service recovery procedures and plans.Expected skills & experienceWe are looking for someone with the following experience and skills:ExperienceBachelor Degree in Mathematics, Engineering, Computer Science OR equivalent through experience.Advanced course work in technical systems plus continued education in technical disciplines is preferredITIL knowledge is recommended.Technical skillsHands‐on experience with Citrix technologies: Citrix Cloud, Xen App, Xen Desktop, Netscaler in an enterprise environment.Hands‐on experience of Windows Server 2019/2022 configuration and administrationKnowledge of Active DirectoryExperience with Windows 10, windows 11Experience with VMWare ESX, v CenterExperience with MS Azure (VM Hosting)Knowledge of AppsenseGood understanding of network engineering and security principlesScripting skills, by preference PowershellTechnical writing skills to write the proper documentation according to internal regulationsSoft skills / transversal skillsSome flexibility in working hours is required (occasional over‐time or weekend/holiday work)On‐call permanency is possibleStrong tracking, coordination and project planning skillsAbility to identify and implement process and/or application improvementsStrong analytical and problem‐solving skillsMust be able to work on multiple simultaneous tasks with limited supervision.Ability to work effectively under pressure.Quick learner, motivated self‐starterExcellent customer service skills, including end‐user support experience.Interpersonal, communication and team collaboration skillsAble to follow change management procedures and internal guidelines.Able to work in a global team and in a multi‐cultural environment.Knowledge of Agile/Scrum methodology is a plus.English (mandatory), French (optional), Dutch (optional), German (optional)What we offerWe bring together the expertise, cultural diversity and creativity of over 8,000 employees worldwide and we're committed to equal opportunities in all aspects of employment (gender, LGBT+, disabled persons, or people of different origins) and to promoting Diversity & Inclusion by creating a work environment where all employees are treated with dignity and respect, and where individual differences are valued.About the entityAXA is becoming a sustainable tech‐led company and at AXA Group Operations we are one of the major catalysts for this transformation.We set the tone by triggering and empowering the evolution of our insurance business model through technology and innovation, driving its concrete implementation globally at speed, with a high quality of advisory and execution.We are present across 17 countries with committed, highly qualified teams. We leverage technology, data, sourcing, security and investment allocation in a global way, but also achieve economies of scale and synergies when necessary.At AXA Group Operations, we want to be recognized in three fields of action:State‐of‐the‐art Data Technology to drive customer experienceState‐of‐the‐art Procurement & Sourcing to drive efficiency and better manage risksHigh‐Performing Global Team for stronger partnerships with AXA entitiesAbout AXAAs a world‐leading insurance company, we act for human progress by protecting what matters. With 153,000 employees in 54 countries working for 105 million customers, we've created a truly dynamic and vibrant community. Inclusion and diversity link closely with our values, and together we're nurturing a culture of respect, for each other, for our customers and the communities around us. Join AXA and you'll feel like you belong, are included and can thrive. You'll be able to shape the way you work and truly grow your potential as you seek out new opportunities, push boundaries and benefit people in critical moments of their lives. This is your chance to build the tomorrow you want. Know you can.