Billing Administrator Position
Our company is seeking a highly skilled and experienced Billing Administrator to join our team. In this role, you will be responsible for managing the billing process of assigned Owner accounts, ensuring timely and accurate invoicing and excellent customer service.
Responsibilities:
- Create complex multi-currency monthly invoices using a web-based billing system, ensuring all group revenue is billed to Owners accurately and on a timely basis;
- Handle incoming Owner queries within a strict deadline of 24 hours to provide exceptional customer service;
- Serve as the first point of contact for any program queries from Owners, Prospects, Sales Team, Owner Services, and Contracts departments;
- Build and maintain Owner relationships to facilitate exceptional customer service and query resolution;
- Arrange and attend meetings with Owners to resolve issues, identify needs, and build relationships;
- Provide analysis on flight usage and billing data to assist the sales team with the sales process for existing Owners;
- Assist in Owner and Sales team meetings to improve communication and resolve any issues in a timely manner.
- Collaborate with other departments to tackle outstanding Owner billing issues and ensure timely reports and statements on billing are provided to management;
- Assist Department Leaders with completing departmental requirements for month-end closing of billing group information.
Requirements:
- Bachelor's degree in Accounting or Finance;
- Preferred 2 years' experience in a billing or finance position;
- Excellent numerical skills;
- Experience in dealing with demanding clients, high level of customer service;
- Fluency in Business English and ability to communicate in additional languages beneficial but not prerequisite;
- High proficiency in MS Office.
Benefits:
- Opportunity to work with a dynamic and supportive team;
- Professional development and growth opportunities;
- Competitive compensation package.