Job Title: Customer Support Representative
This role requires a strong focus on delivering exceptional customer experiences and is the central point of contact for customers in the household appliances segment. You will work with people from diverse backgrounds to create a safer, sustainable, and more connected world.
Your key responsibilities include managing delivery processes, executing daily operational requirements, handling product returns and quality complaints, and providing timely follow-up and resolution of customer inquiries. You will also be responsible for proactively communicating with customers and liaising with internal support departments to drive ECE (Extraordinary Customer Experience) and improve customer satisfaction.
To succeed in this role, you will need effective listening and communication skills, time management, prioritization, and organizational skills that provide the ability to maintain progress on multiple tasks. Adaptability to respond to changing priorities and business conditions is essential, as is the ability to function as a member of a small team and independently.
You will be working with MS Excel, Word, and other applications, and experience with SAP or equivalent ERP system is mandatory. Familiarity with EDI order handling is preferred. A good working knowledge of English (oral and written) is required.
The benefits of this role include a competitive salary package, performance-based bonus plans, health and wellness incentives, employee stock purchase program, community outreach programs/charity events, and employee resource group.
At our organization, we put together packages of benefits that are either supported by us or provided by external service providers. In principle, the benefits offered can vary from site to site.