As a Fleet Management Business Development Specialist, you will play a vital role in nurturing relationships with esteemed clients.
Tier II/III Customer Management:
* Act as the primary point of contact for non-technical customer queries and address concerns or inquiries.
* Coordinate regular meetings to nurture relationships, gather feedback, and provide a 360-degree overview of customer satisfaction.
* Gather information regarding client business strategy to understand where our product portfolio fits.
* Collect information for future product development.
* Implement these initiatives in a process-oriented manner for scalability.
Manage Customer Requests:
* Liaise between product and customers regarding specific development requests.
* Negotiate prices associated with customer requests.
* Maintain accurate records of customer interactions and resolutions using CRM software.
* Provide timely updates and follow-up to customers regarding request status or issues.
* Collaborate with cross-functional teams to deliver on commitments made to customers and ensure a seamless experience.
Manage Upsells:
* Proactively identify opportunities for upselling or cross-selling additional products or services based on customer usage patterns, needs, and objectives.
* Develop targeted upselling strategies and campaigns.
* Track and report on upgrade metrics and success rates, identifying areas for improvement and optimization.
* Present upsell opportunities to customers in a consultative manner, highlighting the value and benefits of proposed offerings.
* Negotiate terms and pricing as needed to secure upsell opportunities.
Requirements:
* At least 3 years of work experience in the Car Rental industry or in a SaaS Company.
* Previous experience in a B2B Account Manager/Sales role is mandatory.
* Strong interpersonal and communication skills, with the ability to build rapport and trust with customers.
* People-person who loves to collaborate in cross-country & cross-team projects.
* Willing to learn a business from the ground up and not be afraid to suggest and pitch new ideas.
* Strategic thinking and problem-solving abilities, with a focus on driving customer satisfaction and revenue growth.
* Great interpersonal & communication skills in Portuguese and English (French and Spanish would be a strong plus).
* Being resourceful and gifted with great ownership while managing different deals.
* Proficiency in CRM software and Jira/Confluence would be a big plus.
We are looking for an exceptional candidate who can effectively balance multiple priorities, drive results, and foster long-term partnerships. If you have what it takes, apply today!