3cketis a fast-growing tech company reshaping the events industry through cutting-edge technology. We were ranked the12th fastest-growing techcompany in Portugal in Deloitte's Technology Fast 50 and namedBest Iberian Event Service Providerat the 2026 Iberian Festival Awards.We have powered over 14 000 events and are trusted by some of the biggest brands and organisers in the events industry across Portugal, Spain and other markets. With over 1.5 million registered users and 1 700 organisers, the platform managed more than 4 100 events in 2025 alone.We are looking for a dynamic and results-drivenCustomer Success Managerto help organisers get the most value from their relationship with 3cket.Role Description Your primary focus will be to maintain and grow relationships with current clients, support them throughout their ongoing events and overall journey, turn organisers into power users and ensure everything is set for excellent delivery.You will also identify high-potential clients from inbound leads and convert them into long-term partnerships.The ideal candidate is comfortable working in a fast-paced environment and has exceptional communication skills, both within the team and with clients.What you'll do Client engagement & growth— act as the main point of contact and trusted advisor for current and new clients, helping them maximise their use of the platform and ensuring strong event delivery in collaboration with the Operations TeamRetention & partnerships— strengthen client relationships, support retention, negotiate contracts and close deals aligned with our strategic goalsInbound lead management— respond to new enquiries, qualify leads, conduct meetings and product demos and convert inbound opportunities into long-term clientsStrategic contribution— use data, feedback and market insights to help refine our approach and support broader commercial and customer success goalsAbout youYou have a proven track record in B2B customer success, sales, business development or partnerships, ideally in the entertainment, beverage, FMCG or tech industries, with3+ years of experience (eliminatory)You have excellent communication and relationship-building skills and are able to inspire trust in clientsYou have an entrepreneurial mindset — we are a startup, so you must be self-driven, resourceful and able to thrive in a fast-paced environmentYou are commercially minded and market-savvy, with a strong interest in the events industry and a desire to stay close to market trends and opportunitiesYou are comfortable using digital platforms, CRMs and sales toolsYou have a strong analytical and strategic mindset, with the ability to contribute to and execute go‐to‐market initiativesYou are fluent inPortuguese and English, both spoken and written. Spanish or French are a plus.You are available to travel within Portugal for client meetings, events, team gatherings and special projectsWhat we offerCompetitive base salary, success fees and performance bonusHealth insuranceSports and wellness membershipExtra days off, including your birthday and other 3cket-wide holidaysTraining and support — to help you ramp up, initial training and onboarding will be mainly provided on siteAll the tech and tools you need to succeedA young and highly motivated teamThis role is based in our Porto office (Lionesa Business Hub), with flexible working hours and a hybrid policy#J-18808-Ljbffr