Overview
Job Openings Digital Ad Support Associate- Spanish- and English-Speaking
Are you passionate about digital marketing, online advertising, and supporting business growth? We are looking for Spanish Speakers to join our Lisbon-based client as Customer Support Specialist toassist advertisers on a major global social media platform. Join amulticultural team supporting small and medium-sized businesses acrossSpanish- and English-speaking markets.
Relocate to Lisbon and begin your professional chapter in the sunny capital (relocation & housing provided).
Responsibilities
* Providing B2B customer support via email, chat, and outbound phone calls.
* Assisting with pre- and post-sales queries related to online advertising tools and services.
* Guiding clients in navigating platform tools, resolving bugs, and improving ad performance.
* Analyzing trends and troubleshoot common issues affecting business users.
* Offering white glove support by converting email/chat cases into proactive outbound assistance.
Requirements
* Fluent in Spanish (C2 and higher, written and spoken) and English (B2 level or higher, written and spoken).
* Previous experience in customer service or digital marketing is a plus.
* Excellent communication and problem-solving skills.
* Ability to multitask using various tools and systems.
* EU citizenship or valid Portuguese work authorization required.
Location
Location: Work onsite in Lisbon's modern business center, with easy access to metro, bus, and train lines.
Package
* Relocation support for international candidates (housing included)or those moving from the distance over 100 km away from Lisbon
* Competitive monthly gross salary of up to 1,366.16, including:
* Base salary + meal, holiday, and Christmas allowances.
* Paid training (15 working days) with a training bonus upon successful completion.
* 40-hour work week, rotational shifts between 06:00 and 00:00, Monday to Sunday.
* 22 paid vacation days per year, plus compensation for working on Portuguese public holidays.
* Access to private health insurance after contract signature.
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