Service Delivery Manager – English Speaker – Hybrid (Lisbon)
Join to apply for the Service Delivery Manager – English Speaker – Hybrid (Lisbon) role at Match Profiler
Match Profiler is an Information Systems consultancy with over 25 years of experience in the national and international technology market. We believe in challenging and motivating projects, driven by multidisciplinary and agile teams - and we are looking for those who want to grow with us. With a close-knit approach, we develop solutions that drive business growth with innovation, trust and security. If you aspire to a career that challenges you daily and allows you to make a real impact - this opportunity is for you.
Hard skills
* English fluent with advanced writing skills
* 4 years working experience with digital solutions
* Experience with ITSM tools (e.g. Servicenow and Jira)
* Microsoft Excel & Office
* ITIL Framework / (ITIL 4 certification preferred)
* Ensuring accurate risk assessment
* Ability to manage complex changes and multi-phase releases
* Experience with Agile or hybrid development environments
* Knowledge of CI/CD and DevOps practices
Soft skills
* Good communication
* Team spirit
* Proactivity
* Time management
What we have to offer
* Careful onboarding and close support from day one
* Continuous feedback aligned with your professional goals
* An accessible and collaborative team ready to support each individual's journey
* A close-knit environment where idea sharing and personal development are valued
* Access to a network of partnerships offering exclusive discounts on health, wellness, travel, culture, gastronomy, leisure and much more
* Social events and initiatives that strengthen team spirit
Localização
Lisboa, Portugal
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