We're CX fanatics, as passionate about our clients as their fans are. It's why the most-loved brands in the world rely on us. You'll find us behind the brilliance of category-redefining fintechs, technology legends, and more. Now, we are looking for a French-speaking Customer Service Representative for international airlines. And we want you to join us
What's in it for you
* ?
International and inclusive environment, that makes you feel supported, encouraged, and welcome from day on
- e;Continuous development through our internal learning platforms and external trainin
- g;Permanent full-time contract with attractive salary and bonus syste
- m;Paid training that will introduce you to the specifics of the jo
- b;Endless growth opportunities: 50% of our seniors started their careers as customer service specialists. Any offer that can be filled internally will first be shared through our internal channel
- s;Employee Referral Program: Receive an additional bonus for every successful referra
- l;Additional benefits such as discounts at various retail store chain
- s;Modern and comfortable office and relaxing spaces to take a brea
**k.
Join us as a French-speaking Customer Service Speciali**
stIn this role, you will act as a bridge between passengers and travel solutions. Your objective will be to manage and strengthen customer relationships, providing them with excellent service and helping them, answering their inquiries. Your mission will inclu
* de:
Provide customer support via multiple channels (call, chat, ema
- il);Provide support to our client customers, offering solutions and responding to all inquiries in a timely man
- ner;It is a super opportunity for those who love helping others and deeply cares about providing excellent customer serv
**ice.
What are we lookin**
g
* for:
Native or fluent in French (C1 or
- plus);Advanced spoken and written English skills (C1 or
- plus);Availability to work in shifts, 5 days per week (Saturdays and Sundays incl
- uded);Availability to work 8 hours a day, from 8:00 AM to 9:
- 00 PM;Good computer s
- kills;Ability to generate empathy in written
- form;Analytical mindset to diagnose & troubleshoot i
- ssues;Active listener and strong interpersonal skills to build rapport with cust
- omers;Ability to manage time and meet
**goals.
What is life like at Tr**
anscom?Transcom is a global customer experience specialist, offering consulting, customer service, sales, technical support, and collections via our vast network of contact centers and remote agents. We have 30,000+ customer experience specialists in 29 countries with 90+ locations, providing services in 33 languages to international brands in various industries. Transcom is an equal opportunity employer, committed to providing fair and inclusive opportunities for all, regardless of
gender.
At Transcom, we're relentlessly committed. To our clients and each other. Every day, someone starts their journey with Transcom. Taking the potential they have today and turning it into skills for the future. Getting recognized for working hard, being a team player, and supporting others. Championing positive, lasting change in their teams and communities. That's just how we are at Transcom. Here we care and root for each other. You're included, just as you are, from day one. And with the right mindset, there's no end to how far we can go t
ogether.