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German Customer Advisor - Lisbon, Portugal, Lisbon
Client: Sitel
Location: Lisbon, Portugal
Job Category: Other
EU work permit required: Yes
Job Reference: 7a7813bd3546
Job Views: 4
Posted: 13.07.2025
Expiry Date: 27.08.2025
Job Description:
Come and work with us.
Do you want to contribute to outstanding customer service?
Are you German native or fluent with strong English communication skills?
Looking to make your career abroad in a multicultural environment?
We have the perfect opportunity for you!
Your future project: join our German Customer Advisor team.
As a customer advisor specialist, your daily responsibilities will include:
* Provide first contact resolutions to customer queries
* Offer specialized customer support through written and phone communication
* Build meaningful relationships, answering customers questions in a courteous, friendly, and professional manner
* Meet and exceed our customer service quality goals, compliance regulations, and productivity targets
* Create an amazing customer experience that people value and we are proud of
* Follow the direction of management and provide feedback
To succeed in the role, you will need to have:
* Native or proficient level of German (C2)
* Advanced level of English (at least C1) both verbal and written
* Strong communication skills – with excellent phone conversation skills, attentive listening, and superior writing skills
* Analytical and problem-solving skills with strong attention to detail
* Desire to learn and advance, be a curious investigator and problem solver
* Must hold EU citizenship or a valid work permit for Portugal
* Be a local candidate or willing to relocate to Portugal (work on site - Lisbon)
* Relocation package
* Competitive wages
* Paid professional training
* Private healthcare & dental insurance (after six months of employment)
* Growth opportunities through various development programs
* Fun and engaging company-wide initiatives, including our EverBetter wellness program
* Job stability
* Life-long skills and experience
Go further with Foundever
We believe in memorable associate experiences. Here, you can improve your quality of life and grow your career.
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