Job Opportunity
We are seeking a German Customer Support Specialist to join our team. As a key player in delivering exceptional assistance, you will be responsible for troubleshooting issues, guiding users, and creating a positive experience.
Key Responsibilities:
* Respond to customer inquiries through email and chat, providing quick, clear, and courteous assistance
* Follow support protocols to resolve inquiries effectively or escalate when necessary
* Maintain high performance in line with quality expectations and service level agreements
* Participate in ongoing training, coaching, and feedback sessions to develop skills and stay up-to-date with product features
* Approach each interaction with empathy and a problem-solving mindset to ensure a positive user experience
* Contribute to a culture of continuous improvement by sharing ideas and embracing team-driven success
Requirements:
* Proficiency in German (C2 level)
* Proficiency in English (B2 level)
* Citizenship within the EU or a valid Portuguese residency card
* At least one year of experience in Customer Support or a related field
* Strong analytical, leadership, and communication abilities
* A desire to learn and advance in the field
What We Offer:
* An opportunity to work with a dynamic team
* Ongoing training and professional development
* A chance to make a real impact on customer satisfaction
This is an exciting opportunity to join our team and contribute to our mission of delivering exceptional customer support.