Villa Manager/Head Housekeeper Job Description
Lead a team of housekeeping staff at a luxury villa resort, ensuring exceptional cleanliness and guest satisfaction.
Key Responsibilities:
* Oversee daily housekeeping operations, maintaining impeccable standards of cleanliness throughout the property;
* Lead, train, and motivate a team of housekeeping staff, working closely with other departments to deliver seamless service;
* Implement and monitor cleaning standards and procedures in line with luxury hospitality expectations;
* Ensure consistent application of standards across all areas, adhering to established SOPs for cleanliness and guest service excellence;
* Coordinate with maintenance and other departments to ensure timely repairs and upkeep;
* Conduct regular quality inspections and provide feedback and training to uphold superior standards;
* Manage inventory of cleaning supplies and linen, ensuring cost efficiency;
* Support guest requests for special cleaning services or personal preferences with discretion and professionalism;
* Promote a culture of safety, hygiene, and efficiency within the team;
* Maintain confidentiality and uphold the privacy and discretion required in a luxury private villa environment.
Requirements:
* 2-4 years of experience in senior housekeeping or butler roles, preferably in luxury hospitality villas or private estates;
* Strong leadership and team management skills;
* Excellent knowledge of cleaning chemicals, procedures, and safety standards;
* Fluent in English and Portuguese;
* German language skills are a plus;
* Exceptional attention to detail and organizational skills;
* Valid driver's license.
Benefits of Joining Our Team
We offer a meaningful career opportunity with a world-class hospitality brand, tailored training and continuous professional development, integration into a prestigious company, and a diverse, supportive, and inspiring team environment.