Job Overview
We are seeking a talented Technical Support Engineer to join our team. As a Technical Support Engineer, you will play a critical role in delivering exceptional customer experiences and driving operational excellence.
Key Responsibilities:
* Respond to technical support requests and manage the service desk to ensure timely response and resolution of issues;
* Handle agreed communication channels: phone, email, service desk, chats;
* Analyze logs and troubleshoot common technical problems;
* Investigate and resolve recurring technical issues;
* Support users with Dynamics 365 ERP/CRM;
* Collaborate with finance and operations teams on pre-configuration and post-configuration testing;
* Monitor system failures and implement configuration changes;
* Manage root cause analysis for issues resolved at level two;
* Work closely with level three teams on a daily basis;
* Prioritize and escalate complex problems to higher-level support teams;
* Configure new user accounts;
* Maintain internal documentation, including FAQs and knowledge base articles;
* Engage in continuous training and professional development activities.
About Us
We foster a culture that prioritizes individual growth and well-being. Our benefits package is designed to empower your professional development and overall satisfaction.