Role Title Marketing Process Optimization (MPO) – Spanish or GermanHeadline: Master the Ecosystem: Become a Digital Platform Specialist for a Global Tech Leader (Lisbon Office).Role Overview As a Digital Platform Specialist, you are the technical backbone for business users navigating a world-class advertising and social media platform. You will serve as an expert consultant for high-value clients (agencies and SMEs) in theSpanish or Germanmarkets, ensuring their digital infrastructure is optimized for success. This is a B2B technical support and consulting role within theMPO Platformsframework.ResponsibilitiesTechnical Troubleshooting & Incident ResolutionAct as the Tier 2/3 technical expert for platform-related issues, including account access, API integrations, and payment system malfunctions.Resolve complex "Platform Health" issues, such as why an ad account was restricted or why a specific automation tool is failing to execute.Work directly with internal engineering teams to report system-wide bugs and track them until resolution.B2B Platform Consulting & OnboardingGuide new business clients through the technical "Setup" phase—linking business pages, setting up payment profiles, and configuring administrative permissions.Consult with clients on how to use advanced platform features like Business Manager, Catalog Manager, or Creative Hub.Provide "Best Practice" advice on platform security, such as Two-Factor Authentication (2FA) and permission hierarchies.Workflow Optimization & Process ImprovementIdentify recurring technical friction points within the platform and suggest process optimizations to the Global Product team.Support the "Migration" of clients from legacy tools to new, privacy-first platform features.Document technical solutions and contribute to a global internal "Knowledge Base" to speed up future resolution times.Policy & Compliance GuidanceHelp clients understand why their content or platform usage might be violating Global Advertising Policies.Educate partners on regulatory requirements (like GDPR or local market laws) to ensure their platform activities remain compliant.High-Skill Requirements Linguistic MasterySpanish or German : Native or C2 level (depending on the market you are applying for).English: B2/C1 (Upper-Intermediate) for communication with the global "Product Operations" and "Engineering" teams.Technical CompetenciesPlatform Knowledge: Prior experience with Meta Business Suite, Google Ads, TikTok for Business, or LinkedIn Campaign Manager.Support Tools: Comfort using ticketing systems like Zendesk, Salesforce Service Cloud, or Jira.Technical Troubleshooting: A logical approach to solving "if/then" technical problems.Ad-Tech Basics: Understanding of how digital ads are served, including an awareness of HTML/JavaScript (basic level) for troubleshooting tracking codes.Soft SkillsB2B Professionalism: Ability to talk to a CEO or a Digital Agency Director with authority and clarity.Critical Thinking: You don't just follow a script; you look for the root cause of a technical failure.Adaptability: The platform changes every week—you must be excited about continuous learning.Career Path This role is a fast-track intoTechnical Account Management (TAM) ,Product Operations, orSaaS Customer Success. You are gaining "under-the-hood" knowledge of how the world's most profitable tech platforms actually function.#J-18808-Ljbffr