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Responsibilities
- PURPOSE As a Senior System Engineer within the Operational Team, you contribute to the successful delivery of high-quality, secure, and efficient infrastructure and system solutions.
Your focus lies in maintaining and supporting critical environments while actively driving improvements in automation, documentation, and technical excellence.
You identify client expectations by engaging directly with them and translate their operational needs into stable and scalable implementations under the guidance of the Team Lead.
- DIMENSIONS OF THE JOB You ensure infrastructure operations run according to defined procedures and planning, maintaining stability, reliability, and security across environments.
You contribute proactively to task completion and process improvement within a defined scope.
- KEY RESULT AREAS
- Operational Infrastructure Excellence Aim: Ensure system availability, operational stability, and compliance.
Activities:
- - Provide Level 2 support for infrastructure and hardware systems.
- - Conduct proactive patching and vulnerability mitigation.
- - Troubleshoot issues in alignment with ISA-95, PURDUE or other industry standards.
- - Implement new infrastructure according to the company standards.
- Automation & Technical Innovation Aim: Improve operational efficiency through scripting and automation.
Activities:
- - Contribute to scripting efforts (e.G., PowerShell, Python) to automate operational tasks.
- - Assist in the configuration and use of automation platforms (e.G., SCCM, Ansible).
- - Support infrastructure deployments and configuration management.
- Client-Focused System Support Aim: Deliver tailored infrastructure solutions that align with client needs.
Activities:
- - Engage with clients to understand system requirements.
- - Translate expectations into technical specifications.
- - Collaborate with colleagues to implement secure, scalable solutions.
- Documentation & Knowledge Sharing Aim: Ensure continuous improvement and effective information reuse.
Activities:
- - Maintain clear, up-to-date documentation of infrastructure configurations and tasks.
- - Share knowledge with peers to increase team efficiency and resilience.
- Task Execution & Planning Aim: Timely completion of assigned tasks within team priorities and planning.
Activities:
- - Execute tasks assigned by the Team Lead, respecting priorities and timelines.
- - Apply best practices and operational standards throughout execution.
Knowledge and Experience
- Diploma: At least a professional bachelor's degree in a technical subject and/or an affinity with software development (Computer Science, IT, etc.)
- Knowledge: An affinity with: Automation, infrastructure platforms (VMWare/Nutanix/Proxmox), Network (Protocols, layers, common standards), Monitoring systems (Zabbix/Prometheus/Datadog/etc), IT Infrastructure management tools (SCCM/Ansible/Intune)
- Experience: Minimum 3 years' experience in a system engineering or infrastructure-related role.
- Running-in period: One to two months to get to know the way of working and processes of the organisation to be able to work on a project, six to nine months to be able to work independently (through on-job training)
- Languages: English, spoken & written, proficiency in local or other languages is an advantage in our international environment.
Skills and Attitudes
- Results-Driven: Delivers reliably on assigned tasks, aligns with planning.
- Problem-Solving: Addresses technical issues with practical, short-term solutions.
- Functional Expertise: Understands tools and procedures relevant to infrastructure and operations.
- Accuracy: Demonstrates precision in documentation, diagnostics, decision-making.
- Information Handling: Organises and prioritises technical data systematically.
- Collaboration: Communicates clearly in a remote, multicultural environment.
- Initiative: Shows proactive behaviour in improving processes and automation.
- Availability for travel
- Flexible working hours
- Participate in on-call rotations to support critical incidents 24/7.
- Act in line with the quality system
Join AG Solution Where Talent Shapes Industry 4.0
At AG Solution, we build intelligent solutions for the process industry, combining automation, process control, data management, and MES/MOM systems to help manufacturers reach operational excellence.
Now part of the Saphir Group, we are one of Europe's leading Industry 4.0 partners, with more than 400 engineers and consultants working across Europe, the UK, and the US.
Driven by People.
Powered by Technology.
Our success starts with our people.
We invest in growth through continuous learning, mentorship, and our AG Academy, ensuring every colleague has the opportunity to develop their skills and career.
We believe that innovation happens when people feel trusted, connected, and inspired.
A Global Team with a Human Touch
With offices in over 15 cities worldwide, we bring together diverse expertise and perspectives — from Antwerp to Barcelona, Rotterdam to Lyon, and New York to Krakow.
At AG Solution, you'll work on meaningful projects that drive efficiency, sustainability, and digital transformation for leading manufacturers worldwide.
Built to Scale.
Driven by Talent.
Ready to shape the future of industry?
Explore our opportunities and grow with a team that's redefining what's possible.
Seniority level
- Mid-Senior level
Employment type
- Full-time
Job function
- Information Technology
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