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Travel Customer Advisor (French Speaker)
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Client:
Snaphunt
Location:
Portugal
Job Category:
Other
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EU work permit required:
Yes
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Job Reference:
899066356122
Job Views:
5
Posted:
06.07.2025
Expiry Date:
20.08.2025
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Job Description:
The Offer
* Opportunity within a company with a solid track record of performance
* Join a market leader within Hospitality
* A role that offers a breadth of learning opportunities
The Job
Job Description
As a Travel Customer Advisor, you will assist travelers with best-in-class personalized support and more.
Detailed Duties and Responsibilities
* Build meaningful relationships across global teams.
* Solve issues with any travel or tech-related help they may require, ranging from standard platform queries to last-minute emergency travel situations.
* Meet and exceed KPIs.
* Assist the travelers with best-in-class personalized support.
* Provide feedback to the product and engineering team necessary for product improvement.
* Stay up to date with the travel industry and platform knowledge to deliver unparalleled service and support the company’s success.
The Profile
Targeted Qualifications
* Fluency inFrenchLanguage,C1level or Higher.
* Fluency inEnglishLanguage,B2level or Higher.
* A team player who thrives in collaborating, giving and receiving feedback and lifting others up.
* 10-weeks training fully remote.
* Required to join office team meetings several times per month.
* Metrics-driven as an indicator and motivator of success.
* Flexibility to work non-traditional shifts (early mornings, late evenings and weekends), as we scale our support organization.
* Previous experience working with GDS systems (Sabre, Amadeus, Galileo, Worldspan) is mandatory.
* Computer literate and confident using tools such as Gmail, Zendesk, Slack and Salesforce as well as our unique, in-house, travel customer service platform.
* Previous working experience in customer service roles, ideally covering travel and hotel segments.
* A skilled communicator who enjoys creating personalized verbal and written communication.
Interpersonal Skills
* Communicative, Speak and/or write well and get your ideas across to others easily.
* Interpreter, Look at things and make sense of them, figure what is needed and how to fulfil it.
* Confident, Pleasant, Energetic, Helpful, Trustworthy
* Efficient, Perform tasks in the fastest and simplest ways that they can be done.
* Organized and punctual, put things in order so that they run smoothly and are always on time.
* Flexible, Can carry different responsibilities, sometimes with very little advanced notice.
* Listen, Listen/pay attention to what others are saying, without daydreaming or judging them.
* Precise, Make sure that things are done accurately, correctly, and exactly.
* Willingness to acquire new knowledge.
* Service Customers, be friendly patient, and polite with customers and try your best to service their needs/wants.
* Salary: Kindly Share with us your salary expectations.
* Remote – Portugal or Hybrid – Lisbon.
* Full eligibility to live & work is a must.
* Mental Health Support.
* Private Medical insurance.
* Shift Based.
* A global team committed to the company values.
* A dynamic work environment in a dynamically international company.
The Employer
Our client was founded to help people find their dream job, and help employers find the right candidates.
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