Your connection with Aubay starts in the following lines :
Aubay Portugal is a multinational French company, present in Portugal since 2007. We have offices in Lisbon and Oporto, and we specialize in consulting for Management, Implementation, Development, and Maintenance of Information Systems. We work with over 150 active partners across sectors such as banking, insurance, telecommunications, services, energy, and transportation.
What are you going to do?
* Ensure the processing and management of complaints related to operations under the ATM Express Poland Network, for bank customers, in compliance with applicable regulations and contractual deadlines;
* Analyze and respond to all complaints reported by the ATM Express Poland Network regarding network operations, including withdrawals and deposits, within established deadlines;
* Assist with other activities supporting the ATM Express Poland Network, involving verbal or written contact with Polish entities or individuals, as needed.
What are we looking for?
* Proficiency in spoken and written Polish and English or Polish and Portuguese;
* Experience with Office tools (Word, Excel);
* Experience in meeting service level agreements (SLAs).
What do we offer?
* Health Insurance;
* Feedback & Coffee – a system that includes Aubay’s Performance Management Cycle, with regular feedback sessions and a Career Progression Model;
* Work models: hybrid, remote, or on-site;
* A Training Academy offering technical and behavioral training sessions (e-Learning and classroom), Meet & Techs, Webinars, and Mentoring;
* Company events and team-building activities.
What makes us different?
* Our culture is based on transparency, team spirit, regular feedback, and continuous learning;
* Recognition prizes and birthday presents;
* No dress code;
* We address each other informally, knowing each other's names;
* Opportunities for professional growth in a supportive environment.
If you're interested, we look forward to your application. Are you ready for the first step?
We are waiting for you!
Personal data collected by AUBAY PORTUGAL as Data Controller will be processed for application analysis, in accordance with legal requirements, to take steps at the request of the data subject prior to entering into a contract.
Data will be retained during the application process and kept updated for one year. It may be transferred or processed further to comply with legal obligations, with the data subject informed accordingly.
For questions or requests regarding data protection rights, contact AUBAY PORTUGAL at Avenida Duque D`Ávila, nº46, Lisboa, or via email at [emailprotected]. The data subject may also file a complaint with the National Data Protection Authority – www.cnpd.pt.
Please do not include information related to racial or ethnic origins, political opinions, religion, philosophy, biometric data, health data, sexual life or orientation, or criminal convictions and offenses.
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