Job Description
This role contributes to the organization's success by providing global support services to customers for Manufacturing Execution System projects. Responsibilities include managing customer expectations, offering technical assistance, analyzing issues and proposing solutions, managing application releases, performing audits, participating in process improvement, building a knowledge repository, and 24/7 shift support.
Key Competencies
* Customer service integrity
* Personability
* Commitment
* Self-motivation
* Results orientation
* Problem-solving skills
* Prioritization
* Communication
* Responsibility
Technical Requirements
* IT background with SQL and JavaScript skills
* Experience with on-site manufacturing and logistics execution software implementations (nice-to-have)
* Knowledge of C#, .NET, HTML, CSS, jQuery (nice-to-have)
* Understanding of Lean, Six Sigma, and Supply Chain principles (nice-to-have)
Benefits
You will go through an intensive training program during your first month to develop your technical skills in the implementation of bespoke solutions for manufacturing and logistic execution systems based on DELMIA Apriso products. With successful completion of this position, you could become a Consultant or a Support Leader for one of our global customers.