FoundeverTM is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we're the team behind the best experiences for +750 of the world's leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.Job Summary This role oversees the development, implementation, and optimization of reporting tools, analytics platforms, and automated data solutions used to monitor compliance performance, regulatory exposure, and client contractual obligations. The Senior Manager leads a team of reporting analysts and BI developers responsible for delivering scalable dashboards, analytics models, and automated reporting solutions that support internal leadership, auditors, and client stakeholders.This role acts as the primary bridge between compliance leadership, reporting teams, and technical developers to ensure reporting solutions are accurate, scalable, and aligned with operational and regulatory needs. The Senior Manager is responsible for ensuring reporting processes evolve with the business and that data-driven insights support proactive risk identification and compliance decision-making.Primary Job ResponsibilitiesLead the operational management of the Global Compliance reporting and analytics functionOversee development and delivery of compliance dashboards, reports, and analytics across regionsEnsure reporting outputs are timely, accurate, and aligned with business and regulatory requirementsEstablish reporting standards, governance practices, and data integrity controlsOversee development and optimization of reporting platforms including Power BI, SQL, and automation workflowsPartner with BI developers and data engineers to design scalable data models and reporting architectureIdentify opportunities to automate manual reporting processes and improve reporting efficiencyImplement tools to monitor reporting data quality, lineage, and governanceCompliance Analytics & InsightsDrive the use of analytics to identify compliance risks, operational outliers, and performance trendsConduct complex data analysis using statistical and quantitative methods to support compliance programsSupport audit readiness by ensuring reporting frameworks provide transparent, defensible compliance dataDrive the use of analytics to identify compliance risks, operational outliers, and performance trendsTranslate complex datasets into clear insights for compliance leadership and stakeholdersCross-Functional CollaborationWork closely with Compliance leaders, auditors, and operational teams to define reporting requirementsPartner with technology teams to implement reporting tools and data pipelinesSupport leadership with reporting insights used in strategic decision makingLead and develop the Compliance reporting and analytics teamSet team priorities and ensure delivery of reporting deliverablesProvide coaching and technical guidance to reporting supervisor(s) and data engineer(s)Support capability development and technical skill growth within the teamEvaluate reporting processes to identify opportunities for improvement or consolidationRecommend new reporting methodologies, technologies, and analytics approachesSupport development of advanced analytics and automation capabilities across the compliance functionRequired Qualifications and Experience5+ years of experience designing and delivering reporting solutions within business intelligence or analytics functions3+ years of leadership experience managing reporting, analytics, or data teamsExperience supporting regulatory, compliance, or risk reporting programs preferredDesireableBachelor's degree in Computer Science, Information Systems, Data Analytics, Statistics, Business, or related quantitative discipline.Required Technical skillsAdvanced experience with Power BI (data modeling, DAX, governance, workspace management)Strong SQL experience including data modeling and query optimizationExperience with automation tools such as Power Automate, Power Apps, or Python ETL pipelinesFamiliarity with data governance, data quality monitoring, and reporting architectureKnowledge of data visualization best practices and KPI reporting frameworksPreferredExperience with version control systems such as Git (GitHub, GitLab, Azure DevOps)Familiarity with Azure Portal including resource group management, service deployment, and virtual machine configurationExperience with Azure Data Factory for data orchestration and pipeline managementExperience with Azure Databricks for data engineering, transformation, and analytics workloadsThe EnvironmentA high-impact role as the primary primary bridge between compliance leadership, reporting teams, and technical developers to ensure reporting solutions are accurate, scalable, and aligned with operational and regulatory needs.Cross-functional collaboration with Global Stakeholders and Clients.A global work environment with strong growth and learning potential.Competitive compensation. Attractive salary and benefits package.Candidates must be able to work in the ET timezone (full time opportunity)#J-18808-Ljbffr