Job Overview:
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* We're looking for a tech-savvy individual to kickstart their career in customer support, assisting users worldwide.
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* This role offers the opportunity to be part of a collaborative and fast-paced team where problem-solving abilities and technical expertise truly make an impact.
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* As a customer support representative, you'll guide customers, resolve issues, and ensure a positive experience through written communication channels only.
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Key Responsibilities:
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* Follow established support procedures (SOPs) to troubleshoot effectively or escalate when needed.
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* Meet quality and performance targets, including SLA requirements.
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* Participate in ongoing training and feedback sessions to maintain skills and stay updated on product developments.
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* Approach each case with empathy and a solution-focused mindset.
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* Contribute ideas to improve workflows and foster a culture of continuous improvement.
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Required Skills and Qualifications:
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* Proficiency in German (C2 level).
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* Proficiency in English (B2 level).
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* EU citizenship or a Portuguese residency card.
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* At least one year of experience in Customer Support or a related role.
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* Strong analytical, leadership, and communication abilities.
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* Desire to learn and advance in the field.
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Benefits:
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* Competitive salary.
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* Language bonus for proficiency.
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* Meal allowance during work hours.
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* Comprehensive health and life insurance.
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* Collaborative and communicative work environment.
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* Relocation assistance.
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* Supportive onsite work environment.
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Why This Opportunity:
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* Work with a dynamic team.
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* Develop your technical skills.
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* Grow professionally and personally.
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* Enjoy a competitive compensation package.
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* Benefit from a comprehensive benefits program.
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