Nimber is a fast-growing technology company that connects people who need to send or receive items with travelers heading in the same direction. Our platform offers an efficient, cost-effective, and eco-friendly alternative to traditional delivery services.
Job Summary:
We are seeking a highly motivated and detail-oriented Functional Support Specialist to join our team in Lisbon, Portugal. The ideal candidate will have a strong background in customer service and technical support, with a passion for problem-solving and a desire to provide exceptional support to our users.
Key Responsibilities:
- Provide first-line functional support to our users via email, chat, and phone
- Troubleshoot and resolve technical issues related to our platform
- Communicate with our development team to escalate and resolve complex issues
- Proactively identify and address potential issues before they arise
- Maintain a high level of customer satisfaction by providing timely and effective support
- Collaborate with cross-functional teams to improve processes and procedures
- Document and maintain accurate records of all customer interactions and resolutions
Qualifications:
- Bachelor's degree in Computer Science, Information Technology, or a related field
- 1+ years of experience in a customer service or technical support role
- Experience in documentation and maintaining accurate records of all customer interactions and resolutions
- Excellent communication skills, both written and verbal
- Strong problem-solving and analytical skills
- Experience with ticketing systems is a plus
- Fluency in Portuguese is required
Why Work for Nimber?
- Competitive salary and benefits package
- Opportunity for growth and career development
- Dynamic and international work environment
- Work with a diverse and talented team
- Make a positive impact on the environment by promoting eco-friendly delivery options
If you are passionate about customer service and technology, and want to be a part of a fast-growing company with a mission to make a positive impact, then we want to hear from you Apply now to join our team as a Functional Support Specialist in Lisbon, Portugal.