Empresa:
Sadhu
Descrição da Função
For a leading multinational company we are now seeking for a
Business Intelligence Manager
who will be responsible for supporting senior leadership and Business Units (BUs) by aligning strategic goals with day-to-day execution, driving operational excellence, and embedding data-driven decision-making across the organization.
This role blends performance analysis, process improvement, and customer value optimization, working cross-functionally to enhance business efficiency and impact.
The ideal candidate will have strong analytical skills, experience in continuous improvement methodologies, a background in business intelligence (e.g., Power BI), and a passion for delivering superior customer experiences.
RESPONSABILITIES
Strategy Execution and KPI Definition
Define and standardize key business metrics and KPIs across commercial, operational, and financial domains in collaboration with BUs, Finance, and IT.
Ensure consistent adoption of these KPIs in monthly business reviews (MBRs), dashboards, and management reports.
Align KPIs with key business drivers, including Customer Lifetime Value (LTV), churn rate, CAC, COS, growth, and service levels.
Create frameworks and tools that link strategic priorities with measurable outcomes, enabling BUs to track and act on performance drivers.
Support leadership with high-impact executive presentations and reports that reflect KPI performance and actionable insights.
Process Improvement & Operational Alignment
Lead and facilitate continuous improvement initiatives aimed at increasing operational efficiency, reducing waste, and streamlining workflows.
Partner with cross-functional teams to assess current processes, identify bottlenecks, and implement standardized best practices across BUs.
Drive adoption of a performance culture by embedding continuous improvement tools and methodologies in daily business operations.
Monitor and report on the effectiveness of implemented process changes, ensuring alignment with cost, quality, and customer experience goals.
Work closely with operational leaders to identify areas of misalignment and execute targeted improvement plans that align with strategic and operational priorities.
Business Intelligence & Customer Value Optimization
Develop and maintain business intelligence tools and dashboards (e.g., Power BI) to monitor key performance indicators and customer service metrics.
Build and manage recurring databooks and analytics packages that provide actionable insights into growth, churn, installed base, revenue, and other critical metrics.
Partner with BU teams to drive improvements in Customer Lifetime Value (LTV) by identifying patterns, trends, and improvement opportunities.
Harmonize BI content across BUs, ensuring consistent data definitions, reporting formats, and data governance in collaboration with Finance and IT.
Translate customer data into insights that inform retention strategies, improve satisfaction, and enhance the end-to-end customer experience.
Lead efforts to embed a customer-centric mindset across the business by equipping teams with the data and tools to act on consumer insights.
QUALIFICATIONS
5+ years of experience in strategy consulting, business operations, or consumer-focused industries (e.g., Telcos, SaaS, Utilities, FMCG).
Bachelor's degree in Business, Finance, Engineering; Master's or MBA preferred.
Proven experience with process improvement methodologies.
Advanced Excel and PowerPoint skills; proficiency with Power BI or other data visualization tools is essential.
Strong knowledge of financial and customer-related KPIs (LTV, CAC, churn, etc.).
Portuguese and English a must, Spanish is an advantage.
SKILLS & ATTRIBUTES
Analytical and data-driven mindset with attention to detail and accuracy.
Ability to write queries (SQL, DAX, M, or Power Query) for data extraction, transformation, and modeling.
Structured problem solver with the ability to synthesize data into clear insights and recommendations.
Strong communication skills, both verbal and written, capable of influencing multiple levels of leadership.
Highly organized, self-motivated, and capable of managing multiple priorities independently.
Strong cross-functional collaboration skills and adaptability in a dynamic business environment.
Passionate about continuous improvement and delivering exceptional customer outcomes.
Location:
Sintra, Lisbon Metropolitan Area, Portugal.
Job Type:
Full-time, hybrid
To apply for this position, we invite all interested candidates of any gender (L.903/77) to send their CV via email, specifying their consent to the processing of personal data (EU Regulation 2016/679) and referencing the job posting.
Sadhu thanks in advance all applicants and will contact candidates deemed suitable within 15 days of receipt. After this period, the selection process will be considered closed.
As the data controller, Sadhu ensures that personal data is processed in compliance with the provisions of EU Regulation 2016/679 - GDPR - on data protection.
Before submitting their CV, candidates are encouraged to review the privacy policy available on. For inquiries or to request data deletion, please contact .
Sadhu S.r.l. - Recruitment and Selection Agency
Min. Authorization No. of 27/11/2024
Viale Lancetti 43 - 20158 Milan
Share Capital: €25,000 fully paid-in
Tax Code/VAT No. - REA MI
Observações
Lisboa (Portugal)
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