Cisco Asset Management Services provide customers with near real-time visibility into their Hardware (HW) and Software (SW) Installed Base (IB). This enables customers to efficiently manage their Cisco entitlements throughout their lifecycle and make informed business decisions.
As a Cisco Asset Manager, you will play a pivotal role in engaging directly with customers, providing valuable insights, and collaborating with Cisco’s Customer Experience (CX) and Sales teams. You’ll help customers optimize their hardware, software, and service coverage while driving operational excellence and reducing risks. This role is key to Cisco’s recurring revenue model, ensuring clean, accurate data and empowering customers to better understand and manage their Cisco inventory.
Your Impact
* Define customers’ business structures and identify the Cisco Assets (HW & SW) to be managed under the service scope.
* Combine customer, network, and Cisco perspectives into an Installed Base (IB) baseline, capturing device quantities, types, locations, service coverage, and other key asset attributes.
* Conduct ongoing discovery of all hardware and software assets purchased or deployed across networks and validate ownership and usage with customers.
* Provide insights to support customer reconciliation and validate data for Software and Service Enterprise Agreements when applicable.
* Deliver actionable reports on software compliance (e.g., OS conformance) to minimize downtime and ensure devices operate with up-to-date, recommended versions.
* Assist customers in developing a 'Smart Account' strategy to centralize licenses, devices, and agreements based on their business needs.
* Prepare reports, lead client calls, participate in Quarterly Business Reviews (QBRs), and conduct on-site visits as required.
Minimum Qualifications
* Demonstrated ability to analyze large raw data sets and produce comprehensive, customer-focused reports.
* Proven Technical Knowledge of Cisco products, services, and the broader technology industry.
* A minimum of 5 years experience in customer engagement or service roles.
* Bachelor's degree or equivalent professional experience.
* Willingness to travel internationally on a quarterly basis, as required.
* Fluent in English (other languages are a plus!)
Preferred Qualifications
* Effective communication: Being a proficient and assertive communicator who inspires trust in others.
* Time Management: Highly organized with outstanding time management skills to handle responsibilities efficiently.
* Proactive Problem-Solving: Demonstrating self-sufficiency and a proactive mindset to address challenges efficiently.
* Customer-Centric Attitude: Exhibiting a can-do attitude and eagerness to deliver exceptional customer service.
We are an Equal Opportunity Employer and welcome applications from all qualified candidates.
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