Our organisation requires a strategic leader to oversee global service delivery operations. This key role entails overseeing end-to-end functions that balance reliability, speed, and cost-efficiency. * Serve as the principal architect of global Service Delivery teams. * Define key performance indicators (KPIs) and metrics for measuring service quality. * Proactively anticipate risks and operational bottlenecks; drive process automation and continuous improvement initiatives. * Design and implement comprehensive operational dashboards and executive-level reporting systems with clear return on investment (ROI) insights. Responsibilities