Job Overview:
As a Technical Operations Analyst, you will play a crucial role in ensuring the smooth operation of our systems and processes.
Key Responsibilities Include:
* Monitoring critical jobs and system processes for optimal performance.
* Troubleshooting and resolving complex system failures with minimal downtime.
* Collaborating with internal teams and external customers to address technical issues.
* Analyzing datasets and running SQL queries to identify areas for improvement.
* Setting up new customers and testing files for accuracy to ensure seamless integration.
* Identifying and reporting production defects to prevent potential disruptions.
* Adhering to audit control procedures and identifying opportunities for process enhancements.
Required Skills And Qualifications:
* 2+ years of experience working with UNIX/Linux and SQL.
* Proficiency in reading and writing SQL, including query optimization.
* Excellent problem-solving and analytical skills to tackle complex technical challenges.
* Strong communication skills in English, with proficiency in Spanish (B2/C1) a plus.
* Customer-focused approach with a strong sense of urgency to meet deadlines.