Digital Advisor with German & English for Santos/ Portugal!
???? FULL Accommodation and Relocation Support ?? Location: Portugal ? Working Hours: Full-time (40 hours/week) | Monday – Sunday | 09: 00 – 23: 00?? Contract: Unfixed-term contract ?? Probation Period: 30 Days ?? About our client: Our Client is a global marketplace that connects travelers with unique accommodations in over 191 countries.
?? What You'll Do: ? Handle inbound/outbound calls, chat, and messages professionally and empathetically, including urgent situations.
? Apply for policies and ensure community satisfaction.
? Take ownership of user queries until resolution or escalation.
? Investigate and escalate urgent and sensitive matters when necessary.
? Manage cases involving safety concerns using trauma-informed methodologies.
? Provide exceptional claims service for Damage Protection, Liability Insurance, and Experience Liability Insurance.
? Identify process improvements and submit feedback.
?? What You Need: ?? 1-3 years of experience in claims handling, dispute resolution, fraud/risk investigations, or insurance (property damage, healthcare claims, etc.).
?? Experience in estimating losses for automobiles, watercraft, or property damage.
?? Strong communication, problem-solving, and critical-thinking skills.
?? Compensation & Benefits: ?? Gross Monthly Salary: €870?? Language Complement: €50?? Role Complement: €200?? Loyalty Bonus: €300 (every 3 months)?? Signing Bonus: €1,000 (€500 on the 2nd month + €500 on the 3rd month)?? Meal Allowance: €7.17 per worked day ?? Holiday Bonus: €91.67?? Christmas Bonus: €91.67?? Performance Bonus: €120 (starting from the 4th full month of production, subject to terms and conditions)?? Medical & Dental Insurance: Included after 6 months of contract ?? Annual Leave: 22 business days (as per Portuguese law)?? Public Holidays: Compensation for working on Portuguese public holidays as per local regulations ?? Relocation Package: ? Up to €200 travel reimbursement (after 3 months upon providing ticket evidence)? Up to €360/month for accommodation (for the first 3 months, reimbursed monthly)? Personalized accommodation assistance (temporary & permanent options available based on your needs)?? Required Documents: ?? Criminal Record (Home/National)?? Reference Letters (covering last 3 years of employment)?? High School Diploma / University Degree (if applicable)?? Identification (Passport or Citizen Card)?? Social Security Number (National and/or Portuguese)?? Proof of Address (National and/or Portuguese)?? Portuguese Tax Number (NIF)?? Portuguese Bank Account Details (NIB)?? Start Date: Contract starts on the first day of training (fully paid our client).
?? For Non-Portuguese Citizens: We assist with all required Portuguese documentation during your first day.
?? Interested?
Apply today or reach out with any questions!