The selected resource will be responsible for supporting end users of the e-commerce platforms, delivering assistance with a proactive, solution-oriented approach focused on customer satisfaction.Key Responsibilities:Deliver user support through helpdesk channels, ensuring prompt and effective resolution of issues related to Bosch e-commerce systemsCreate, update, and share relevant documentation, including known issues, new functionalities, and upcoming deploymentsConduct onboarding and training sessions for new usersAssist users during testing phases to ensure smooth adoption and functionality validationRequired Competencies:Proven experience in end-user support (helpdesk), including technical documentation and testing assistanceFamiliarity with e-commerce platforms and workflowsBackground in SAP ERP SD (Sales & Distribution) processes — such as lead-to-order and order-to-cash — is a valuable assetStrong customer focus and adaptability in the face of changeExcellent interpersonal and communication skillsProactive attitude, able to work independently with confidence and clarityProficiency in Portuguese (written and spoken) and strong English communication skills (spoken and written)Full Remote position from Portugal