Job Opportunity
We are seeking a highly motivated and flexible IT professional to manage and maintain end client networks, ensuring client satisfaction.
The ideal candidate will be responsible for first-line support of IT infrastructure, security, and systems, as well as receiving and responding to service requests via telephone and email in accordance with each client's Service Level Agreement (SLA).
Maintaining service ticket ownership throughout the life of the support incident, triaging, classifying, and prioritizing incidents, escalating high-profile issues in a timely manner using well-defined processes for appropriate handling and resolution.
Monitoring all IT assets and proactively responding to event and incident alerts, coordinating with the NOC/SOC Level II team and verifying the status of the incident/alert in order to solve it in the shortest possible time.
Required Skills and Qualifications
* A+ Certification is preferred.
* NET/Sec+ Certification is preferred.
* Microsoft Certified Professional (MCP) is preferred.
* Experience in computer network management is required.
* Experience in managing end client networks is preferred.
About the Company
This company is committed to pushing the boundaries of innovation and technology.
It empowers its employees to explore new ideas and achieve success on a global scale.
Diversity is the foundation of this company's success.
Its inclusive culture welcomes ideas from every background, ensuring everyone's voice is heard and valued.
This company believes that groundbreaking ideas are born when embracing diverse viewpoints and collaborating openly.
It focuses on developing leadership from within, ensuring its team is equipped to drive both personal and organizational success.